Tanycia Munasinghe
Berwick
Summary
Passionate and hardworking Honours Graduate with a Bachelor of Science in Human Structure and Function. Strong foundation in healthcare environments, research, and administrative tasks. Expertise in data entry, scheduling, and maintaining accurate records for enhanced efficiency and attention to detail. Excellent communication skills with experience engaging with families, healthcare professionals, and stakeholders in a professional and compassionate manner. Fast learner committed to producing high-quality work and being a productive team member. Goal-oriented individual with a passion for healthcare and aspirations to pursue a career in medicine. Confident in skills and dedication to make meaningful contributions to the team.
Overview
8
8
years of professional experience
Work History
Sales Associate/ Craftsman
Coach Chadstone
05.2022 - Current
- Assisted the sales team in providing excellent customer service by greeting customers, answering inquiries, and handling transactions
- Craftsman of the store bearing the responsibility of Coach Create (a personalisation service)
- Achieved and consistently exceeded sales targets, resulting in recognition as a top-performing sales associate
- Led the team in encouraging them to drive incentives and have won monthly incentives for upselling
- Maintain client relationships by tailoring a unique shopping experience around their requirements resulting in new returning customers with high satisfaction
- Hold a highly professional customer service
- Highly resilient when working in a challenging environment, bringing professional output on the assigned tasks
- Demonstrate excellent customer service skills in a friendly manner, within a fast-paced environment
- Proactive and driven to take initiatives when necessary, and work well in a collaborative team environment
Research Collaboration
Bolton Clarke Research Institute
01.2024 - 11.2024
- Honours Placement 2024
- Developed strong teamwork and collaboration skills by working with research team and contributing to collective goals and supporting various stages of the research process
- Gained proficiency in conducting comprehensive literature reviews, using, PubMed, MedLine, Scopus and other data bases
- Proficient in using EndNote and Covidence
- Enhanced interpersonal skills by meeting with stakeholders, including community organisation leaders, community members and researchers to gather insights
- Acquired skills in co-design to ensure that research outcomes are relevant, inclusive and user centred
- Honours Placement 2024
Team Member
Myer Westfield Fountain Gate
10.2020 - 02.2023
- Highly resilient when working in a challenging environment, bringing professional output on the assigned tasks
- Demonstrate excellent customer service skills in a friendly manner, within a fast-paced environment
- Developing exceptional communication and interpersonal skills through interactions with other volunteers and leaders
- Proactive and driven to take initiatives when necessary, and work well in a collaborative team environment
Barista and Customer Service
Gloria Jeans Brandon Park Shopping Centre
11.2017 - 04.2019
- Prepared and served high quality coffee, maintained a clean and organised workspace
- Operated espresso machines, grinders and other coffee-making equipment as well as cold drinks
- Demonstrate excellent customer service skills in a friendly manner, within a fast paced environment
- Developing exceptional customer relationship skills evident through returning customers and positive feedback
- Demonstrated exceptional memory for customer preferences, enhancing their overall experience
- Proactive and driven to take initiatives when necessary, and work well in a collaborative team environment
Social Connection Volunteer
Uniting Age Well
01.2023 - Current
- Conducted all duties with professionalism, empathy, and a commitment to upholding the highest standards of care for elderly residents
- Formed meaningful relationships with isolated members of the community and help them to find passion in the things they used to enjoy doing
- Demonstrated cultural sensitivity and respect for clients’ backgrounds, religions, beliefs, and customs
Events Officer
Melbourne University Sri Lankan Students Association
01.2022 - 12.2022
- Effective communication and marketing skills
- Promote events
- Guide and lead others in the committee to organise events
- Developed and implemented plans for events for charity and social
Work Experience
Mitcham Private Hospital
07.2017 - 07.2017
- Shadowed doctors and nurses throughout different wards
- Helped organise admin paperwork such as dispatch and admission forms
- Observed surgeries in surgical ward
Canteen Volunteer
Sacred Heart Girls College and Buckley Ridges Cricket Club
02.2017 - 07.2019
- Demonstrate excellent customer service skills in a friendly manner, within a fast-paced environment
- Developing exceptional communication and interpersonal skills through interactions with other volunteers and leaders
- Proactive and driven to take initiatives when necessary, and work well in a collaborative team environment
Education
Bachelor of Health Science (Honours) -
Monash University
10.2024
Bachelor of Science - Majoring in Human Structure and Function
The University of Melbourne
07.2023
VCE -
Sacred Heart Girls’ College
11.2019
Skills
- Effective communication
- Workplace Professionalism
- Tailored Customer Experience
- Attention to detail
- Effective Team Participation
- Sales Expertise
- Conflict resolution
- Professional Networking
- Adaptable Learner
Awards
- Year 7 School Representative Council
- Year 8 Euphrasie Barbier School Award
- Year 9 Homeroom Representative
- Year 10 School Representative Council
- Year 11 Peer Support Mentor
Timeline
Research Collaboration
Bolton Clarke Research Institute
01.2024 - 11.2024
Social Connection Volunteer
Uniting Age Well
01.2023 - Current
Sales Associate/ Craftsman
Coach Chadstone
05.2022 - Current
Events Officer
Melbourne University Sri Lankan Students Association
01.2022 - 12.2022
Team Member
Myer Westfield Fountain Gate
10.2020 - 02.2023
Barista and Customer Service
Gloria Jeans Brandon Park Shopping Centre
11.2017 - 04.2019
Work Experience
Mitcham Private Hospital
07.2017 - 07.2017
Canteen Volunteer
Sacred Heart Girls College and Buckley Ridges Cricket Club
02.2017 - 07.2019
Bachelor of Science - Majoring in Human Structure and Function
The University of Melbourne
VCE -
Sacred Heart Girls’ College
Bachelor of Health Science (Honours) -
Monash University
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