Summary
Overview
Work History
Education
Skills
Professionalreferees
Attributes
Timeline
Generic

Nyibol Kuek

The Vines,WA

Summary

My name is Nyibol Kuek, and I am a young, hardworking Individual who is confident in her abilities, I also present excellent teamwork and work well with my peers. I am always in a happy mood, willing to follow instruction if told to do so. I am a hardworking, loyal, and dedicated individual who constantly strives to succeed, and pride myself on integrity A highly organised individual who can work with minimal directions. I have excellent time management skills and complete each task to a high set standard. I enjoy working in a team environment but can also be relied on to complete a task as an individual. I am a reliable and hardworking individual who works very well with others and on my own. I believe that my personal attributes and relevant experience will make me a great candidate. I am flexible with different working environments and adapt quickly. I have magnificent work ethic, friendly and believe in getting work done safely and efficiently, therefore I believe this position will best be fit for me.

Overview

7
7
years of professional experience

Work History

Member Services Experience

HBF Health Fund
02.2024 - Current
  • Provided exceptional customer service, consistently exceeding expectations and earning positive feedback from members.
  • Enhanced member satisfaction by promptly addressing inquiries and providing solutions to concerns.
  • Assisted in the development of targeted marketing materials, boosting membership growth.
  • Streamlined membership renewal process for increased efficiency and retention rates.
  • Developed key relationships with members to better understand their needs and interests, tailoring services accordingly.

Housekeeping Attendant

Sodexo
08.2023 - 12.2023
  • Worked across a range of functions to support operational needs, including housekeeping/cleaning accommodation rooms, assisting in the kitchen and dining room service areas, mine site cleaning, providing customer service, and maintaining cleanliness of outdoor and common areas.

Customer Service Consultant

TSA Group
01.2023 - 08.2023
  • Answered inbound calls, engaged with customers by asking questions regarding their enquiry, assisted them in finding a resolution, provided expert advice and troubleshooted technology faults, provided empathy and understanding to customers through effective communication skills, and de-escalated customer grievances.

Admin Assistant/ Scheduling Officer

Workforce Extensions
07.2022 - 12.2022
  • Performed general clerical duties including answering, screening, and transferring inbound phone calls, receiving and directing visitors and clients, maintaining electronic and hard copy filing systems, handling requests for information and data, resolving administrative problems and inquiries, and assisting with the continuous and smooth operation of the allocation of client services.

Pick Packer

Office Work Warehouse
01.2021 - 01.2022
  • Pulled and packed products based on daily orders, met specifics of customer orders in a timely manner, kept products separated, organized, and in good rotation, and monitored product quality frequently.

Customer Service Assistant & Lay-by Assistant

Kmart, KFC, & Hungry Jack's
01.2018 - 01.2021
  • This casual position supported general customer service demands while also assisting in the processing of customer lay-bys and stock requests
  • Achievements and contributions include providing customer service at registers, lay-by counter, and on the retail floor, ensuring accurate cash management, stock control, transaction processing, and sales reconciliations.

Education

10.2021

01.2021

Skills

  • Supply Inventory Management
  • Customer service-focused
  • Laundry expertise
  • Dusting surfaces

Professionalreferees

  • Dee Deng, Workforce Extensions, HR Coordinator, 0460 778 587
  • Precious Mtuwa, TSA Group (IAG), Team Leader, 0401 209 206

Attributes

  • Great interpersonal skills – I interact well with people from diverse social and cultural backgrounds, Able to work as part of a team or without direct supervision to achieve common goals and objectives
  • Good customer skills – able to identify the needs of my customers and assist were necessary
  • Great time management skills – I utilise my time effectively and deliver consistent Results
  • Effective Communication Skills: Articulate communicator with appreciation for different communication styles required when working with team members or customers. able to take, interpret and implement instructions effectively
  • Honest and Reliable: Strong morals and ethics ensuring honesty, reliability, and ability to responsibly undertake tasks.

Timeline

Member Services Experience

HBF Health Fund
02.2024 - Current

Housekeeping Attendant

Sodexo
08.2023 - 12.2023

Customer Service Consultant

TSA Group
01.2023 - 08.2023

Admin Assistant/ Scheduling Officer

Workforce Extensions
07.2022 - 12.2022

Pick Packer

Office Work Warehouse
01.2021 - 01.2022

Customer Service Assistant & Lay-by Assistant

Kmart, KFC, & Hungry Jack's
01.2018 - 01.2021

Nyibol Kuek