Nyibul Mabuor
Wakerley,QLD
Summary
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator
The Pool Tile Company
06.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Explained charges, fees, terms of sales, and service agreements to over 40 customers daily.
Customer Service Specialist
Retail Apparel Group
04.2022 - 06.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Stayed up-to-date with industry trends and best practices to continuously improve digital marketing initiatives.
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Collaborated with cross-functional teams for the successful execution of integrated marketing campaigns.
- Managed about 30 inbound calls as well as handling website enquiries including updates.
Data Entry Clerk
Petbarn, Castle Hill
01.2021 - 11.2021
- Maintained ongoing communication with relevant departments to confirm accurate data delivery
- Scanned documents and saved in database to keep records of essential organizational information
- Interacted with customers by phone, email or in-person to provide information
- Established and maintained standard office procedures to achieve demanding targets
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
Picker Packer
PICKER PACKER, LF Logistics
01.2021 - 04.2021
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
- Entered package information into company's computer system
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
Sales Assistant
ASICS, Sydney
08.2019 - 12.2019
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored employee performance and developed improvement plans
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Trained team members in successful strategies to meet operational and sales targets
Sales Assistant
GUESS, Homebush
08.2018 - 06.2019
- Delivered prompt service to prioritize customer needs
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Answered customer questions about product availability and shipment times
- Educated customers on promotions to enhance sales
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Opened new merchandise and stocked sales floor racks and shelves
- Processed credit and debit card payments to complete purchasing experience
Sales Assistant
WITTNER, Sydney
01.2017 - 06.2018
- Referred customers to various services by evaluating needs and providing recommendations
- Assisted customers with prompt and polite support in-person and via telephone
- Functioned as backup in areas of sales, support, and services
- Maintained records related to sales, returns and inventory availability
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Trained new employees on customer service, money handling and organizing strategies
- Accepted and processed product returns
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Education
High School Diploma -
Westall College
Springvale, VIC11.2015
Skills
- Problem-solving
- Customer relations
- Handling escalations
- Excellent time management skills
- Quality assurance controls
- Customer relationship management (CRM)
- Cross-functional collaboration
- Product and service solutions
- Training and mentoring
- Data accuracy
- Multitasking and organization
- Exceptional telephone etiquette
References
Available on request
Timeline
Customer Service Coordinator
The Pool Tile Company
06.2024 - Current
Customer Service Specialist
Retail Apparel Group
04.2022 - 06.2024
Data Entry Clerk
Petbarn, Castle Hill
01.2021 - 11.2021
Picker Packer
PICKER PACKER, LF Logistics
01.2021 - 04.2021
Sales Assistant
ASICS, Sydney
08.2019 - 12.2019
Sales Assistant
GUESS, Homebush
08.2018 - 06.2019
Sales Assistant
WITTNER, Sydney
01.2017 - 06.2018
High School Diploma -
Westall College
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