NYKYRA MARTIN
Summary
Customer service focused professional with a talent for customizing approaches to meet individual needs. Exceptional support provider with a track record of meeting targets and deadlines due to strong time management skills. Effective communicator internally and externally, fostering strong relationships with colleagues and clients. Passionate about making a positive impact in the community and helping those in need.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Concentrix
07.2024 - Current
- Manage high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Enhance customer satisfaction by efficiently addressing and resolving their inquiries and concerns
- Complete data entry to record call notes, suggestions and questions.
- Learn and follow customer service policies and procedures to meet organizational and industry standards.
- Deliver prompt service to prioritize customer needs.
- Participate in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
Customer Solutions Specialist
ProbeCX
05.2024 - 07.2024
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Reduced response times by optimizing internal processes and utilizing resources effectively.
Food and Beverage Team Leader
Rydges- Fortitude Valley
02.2021 - 07.2023
- Welcome guests and providing exceptional customer service
- Taking guests orders and entering into POS
- Knowledge of local food and wines
- Assisting conference and events organisation
- Completing daily reports
- Working closely with shift supervisor to deliver a smooth daily operation
- Providing assistance and training for new employees
- Allocating tasks to employees on shift
- Dealing with customer complaints and resolving them as quickly as possible with client satisfaction as priority
Waitress
Amici on Dean
03.2011 - 05.2020
- Dining room / table preparation
- Welcoming guests in a friendly, courteous manner and accompanying them to their tables
- Illustrating the food menu and wine list, providing advice on food and drinks choices
- Taking guests' orders and transmitting them to the kitchen
- Serving food and drink in accordance with agreed procedures
- Presenting the bill and handling payments
- Clearing tables and tidying and cleaning the dining room at the end of the shift
Education
Certificate III Business Administration -
TAFE Queensland
01.2021
Certificate IV Allied Health Assistance -
TAFE Victoria
01.2014
Certificate III Hospitality -
TAFE Victoria
01.2011
Skills
- High standard in presentation and grooming
- Strong Microsoft Office skills
- Time Management and multi-tasking
- Excellent communication skills
- Customer Focus
- Inbound Call Management
- Cultural competence
References
- Georgio Prime, Director, Albury Regional Laundry, 0499777771, georgio@alburylinen.com.au
- Brett Sorensen, F&B Operations Manager, Rydges Fortitude Valley, 0431536162, Brett_sorensen@evt.com
Timeline
Customer Service Officer
Concentrix
07.2024 - Current
Customer Solutions Specialist
ProbeCX
05.2024 - 07.2024
Food and Beverage Team Leader
Rydges- Fortitude Valley
02.2021 - 07.2023
Waitress
Amici on Dean
03.2011 - 05.2020
Certificate III Business Administration -
TAFE Queensland
Certificate IV Allied Health Assistance -
TAFE Victoria
Certificate III Hospitality -
TAFE Victoria
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