Nyoka Hrabinsky

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Answered customers' questions, recommended items, and recorded order information.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.

• Managing Employees (10 employees) with work schedule/ roster

• Managing payroll

• Managing ordering and stock

• Managing Inventory and budget

• Customer Relations

• Menu planning (specialising in native ingredients)

• Planning and prioritising work duties

• Creating business goals

• Catering

• Liaise with suppliers, realestate and landlord

• Head barista

• Assist Manager, TIEC with engagement with indigenous Traditional Owners with respect to documentation of cultural knowledge about plant use.

• Provide basic ethnobotanical research technical assistance to the manager, TIEC, and Traditional Owners

• Provide basic administrative support to the manager, TIEC.

• Attend Remote Field Trips

• Liaise with Various Traditional Owner Groups

• Liaise with various stakeholders and other organisations

• Assist in the conduction of ecological survey

• Ethnobotany Data Collection and Entry into specialised database

• Plant collection, tagging and processing

• Brief, simple herbarium plant labelling

• Assisted in construction and maintenance of Mountain Bike tracks for UCI World cup, Worked at UCI World Cup Mountain bike event, Worked with Volunteers, Boardwalk repairs and maintenance, Oiling the boardwalks, Cleaning drains and gutters, Signage repairs and maintenance and installations, Fencing, Silt trap installation, Short listing interview applicants, Assisted south crew in Gillies Range burn

• Supervising other staff members out in the field, Implementing works (4 weeks in advance) in the work program, Liaise with RIC in regards to field duties, Signage repairs and maintenance and installations, Responsibility of vehicle EPIRBS, Workplace health and safety Rep (Cairns South), Designed new Workplace health and safety board in work shed, Organise First Aids, Book vehicles in for servicing, Compliance and online bookings, Weekend patrols, Answering publics enquires e.g
• Park histories, camping and online booking systems, Understanding signage requirements, Fuel and Chemical Audits, Equipment Audits, Understanding SAMS and Budgets, Cultural significance project (Rungulla National park), Caves finds, hand prints and other prints, stones and grinding stones, Potential campsite assessments

• Supervise field staff, Implementing works (4 weeks in advance) in the work program, Introduction in SAMS, Liaise with RIC in regards to field duties, Signage repairs and maintenance and installations, Selected for Interview panel, Boardwalk repairs, Worked with volunteers in track work, Supervised Conservation volunteers, Helped Resource ranger in regards to flora and fauna survey before proposed burn

• Clear Walking track/ Black Mountain road, Brush cutting/ pruning and Chain sawing, Patrol run, Cleaning Toilet facilities, Blow boardwalks with leaf blowers, Attended Weed control projects with Bio security, Spray jobs (weed control), Designed chemical log books, Help dismantle and put back together fire units, Maintenance on parks, Re-vegetation projects, Using GPS(marking sites and tracks), Office work (Ranger base, policy and procedures), Maintenance on infrastructure, In charge of North Crew inventory of calculating fuel stocks and chemicals, Designed fuel log books, Mixing fuel(two stroke), Maintenance on chainsaws, pole saw’s, whipper snipers and mower, Attend weekly meeting for duty roster, Assist with other Rangers to perform law enforcement duties, Complete daily work diary for the completion of roistered duties, Work in team situations, Assist with contractors to relay bitumen on footpath at Barron Falls, Helped with mountain biking track work, Participated in extra duties of overnight camping for the exploration of old mine shafts; Stampers, Help put back together the power carriers machine, Developed customer service skills from a wide range queries from park visitors or other stakeholder

• Re-stocking shelves, Customer Service and Sales, Cooking, Cleaning, Money management, Unload Stock, Stock taking, Hygiene Management

• Surgery preparation for animals, Folding gowns, Cleaning of kennels, Re-stocking shelves, Registering animals online, Walking and feeding animals, Cleaning the Surgical tools, Administration duties