NYO NYO DET
Brisbane,QLD
Summary
Youth Support Worker with a passion for supporting young people's emotional, social and personal growth. A hardworking, punctual, and driven individual. Looking for a full-time position that offers a professional and challenging role, that allows to expand my skills and gain more valuable experience in the youth work industry. Self-motivated, organised, supportive candidate capable of managing multiple priorities. Ability to take on additional responsibilities to meet team objectives.
Overview
6
6
years of professional experience
Work History
Cultural Support Worker/ Bicultural Support Worker
Multicultural Australia
12.2022 - Current
- Engage effectively with culturally and linguistically diverse clients and communities with Multicultural Australia's Cultural Support services.
- Provide language, knowledge, skills, and cultural intelligence to clients during appointments, housing, education, and other activities.
- Collaborated with community program leaders and made resources accessible to those in need.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted assessments to identify client needs, establishing goals for intervention planning.
- Maintained accurate case notes and documentation for consistent tracking of client progress towards established goals.
- Increased awareness of cultural differences within the organization through staff training sessions and meeting.
Youth Support Worker
YMCA Vocational School
02.2023 - 03.2023
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Support client wellbeing and emotional needs to provide holistic and sustainable learning journey.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in team-building activities to enhance working relationships.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
Retail Assistant
Red Cross Retail Shop/ Volunteer
03.2021 - 09.2022
- Restocked and organized shelves during slow periods to maintain store appearance.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Engaged with customers and recommended products based on needs and requests.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Support Worker
Burnie Brae Centre
12.2021 - 02.2022
- Kept clients engaged in social networks
- Helped clients manage and reach individual goals
- Guided patients to restroom
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Maintained a safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Assisted clients with basic activities of daily living.
- Helping with to one activity, service food, drink
- Walked clients to the park, help with gendering
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Barista
Employment & Training
07.2021 - 08.2021
- Organizing coffee workstation
- Select and grind coffee beans
- Advise customers about types of coffee and take espresso coffee orders
- Extract and monitor quality of espresso
- Texture milk according to types of milk and coffee beverage
- Serve espresso coffee beverages
- Clean espresso equipment
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Waitress
St James College Events
08.2020 - 10.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and sanitized workstation, complied with health and safety guidelines.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Volunteer Kitchen Hand
Dig In, Brisbane Meal Service
04.2019 - 06.2019
- Clean, trash-free workspaces to maximize productivity and safety.
- Preparing food for homeless or vulnerable people
- Help with packing, cooking, baking
- Organizing lunch boxes for homeless people.
- Focusing on food preparation
- Cleaning, sanitizing equipment and washing dishes
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy
- Used manual or electric appliances to clean, peel, slice and trim foods
Retail Assistant
Rebel Sport
07.2018 - 08.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Explained basic product features to customers.
- Helped customers find desired items and sizes.
- Supporting customers throughout the buying process.
- Tidy up clothes, shoes and other equipment as directed by supervisor.
- Helping team members with unpacking latest items
- Maintained energy and enthusiasm in a fast-paced environment.
- Approached browsing customers to initiate conversations to determine buying preferences
Education
Certificate IV in Youth Work
Strategix
03.2023
Certificate III - Community Service
Designer Life
03.2022
Hospitality, Outdoor Recreation
St James College
11.2020
3 WAX, Work Experience
TAFE Queensland
South Bank, QLD06.2019
English-as-a-Second-Language Education
Milpera State High School
Chelmer, QLD03.2018
Skills
- Supportive
- Collaboration
- Meal Preparation
- Enthusiasm
- Reliability
- Team building
- Customer service
- Communication
- Microsoft Office Suite
- Adaptability
- Friendly, positive attitude
- Attention to Details
- Good work ethic
- Cultural Sensitivity
- Emotional Support
- Social Support
Affiliations
Student leader, 2018
-Facilitating and leading the whole school assemblies
-Work in team with others students
-Support others fellow students
- Be a good role-models for other students
- Displaying good communication skills with both peers and teachers
House leader, 2020
- Encourage student to participant in music, sports, others activities
- Assisting in the facilitation and smooth running of House events
- Be a good role-models for other students
- Respecting school rules and values
- Good communication skills with both students and teachers
Hobbies
Enjoy outdoor, Playing sports, Gaming, Cooking, Dancing, Singing, Watching movies
Refereces
References available upon request
Timeline
Youth Support Worker
YMCA Vocational School
02.2023 - 03.2023
Cultural Support Worker/ Bicultural Support Worker
Multicultural Australia
12.2022 - Current
Support Worker
Burnie Brae Centre
12.2021 - 02.2022
Barista
Employment & Training
07.2021 - 08.2021
Retail Assistant
Red Cross Retail Shop/ Volunteer
03.2021 - 09.2022
Waitress
St James College Events
08.2020 - 10.2020
Volunteer Kitchen Hand
Dig In, Brisbane Meal Service
04.2019 - 06.2019
Retail Assistant
Rebel Sport
07.2018 - 08.2018
Certificate IV in Youth Work
Strategix
Certificate III - Community Service
Designer Life
Hospitality, Outdoor Recreation
St James College
3 WAX, Work Experience
TAFE Queensland
English-as-a-Second-Language Education
Milpera State High School
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