Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Accommodation Manager
Dandelion House
09.2019 - Current
Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
Monitored online reviews closely, addressing concerns promptly and using feedback to improve operations further.
Led team meetings regularly, fostering open communication and collaborative problem-solving among staff members.
Implemented innovative solutions to address client complaints quickly, maintaining positive relationships with Stakeholders.
Established performance metrics for employees, promoting accountability and continuous improvement within the organization.
Employee Performance reviews
Key Performance Indicators (KPI'S)
Supervised team of 9 House Managers, 17 Clients and 50 staff and helped to resolve issues arising during shifts.
Provided services efficiently and with high level of accuracy.
Analyzed and evaluated business data to identify opportunities for improvement.