Nenad Zucak
Faulconbridge
Summary
Accomplished Project and Operations Manager adept in project management and customer relations. Spearheaded multiple projects, ensuring timely completion and compliance with industry standards. Excelled in strategic planning and advanced problem-solving, enhancing operational efficiency and client satisfaction. Proven leadership in mentoring teams and fostering strong customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
COPE Sensitive Freight
10.2014 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed operations to achieve timely and accurate delivery of goods.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Interacted well with customers to build relationships.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Project Manager
COPE Sensitive Freight
09.2018 - Current
- Successfully managed multiple by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing quality or workplace safety.
- Negotiated and managed third-party contracts related to project deliverables.
- Developed and implemented project plans to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained compliance with industry standards and regulations.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
Skills
- Project management
- Project planning
- Project scheduling
- Customer relations
- Advanced problem solving
Accomplishments
- Supervised team up to 41 staff members.
Certification
- NSW HC Driver's License
- First Aid Certification
- Forklift Certification
- Rigging
- Dog Man
- Asbestos /Silica Awareness
- White Card
Timeline
Project Manager
COPE Sensitive Freight
09.2018 - Current
Operations Manager
COPE Sensitive Freight
10.2014 - Current
Similar Profiles
Toby JamesToby James
Site Offsider at COPE Sensitive FreightSite Offsider at COPE Sensitive Freight
Daniel HopgoodDaniel Hopgood
Driver at TSS Sensitive FreightDriver at TSS Sensitive Freight
Sauilemau AvuaeSauilemau Avuae
Construction Worker at ZA Specialized Sensitive FreightConstruction Worker at ZA Specialized Sensitive Freight