Oanh Truong
Hilton,SA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Food and Beverage Cashier
Viet Thai Restaurant
07.2021 - 01.2024
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Developed a comprehensive staff training program, resulting in improved service quality.
- Managed inventory and controlled costs, optimizing restaurant profitability.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Managed staff schedules and maintained adequate coverage for all shifts.
Sales Assistant
MCL Fashion
01.2020 - 07.2021
- Increased sales by providing exceptional customer service and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Food and Beverage Cashier
Thanh Thanh Vietnamese Restaurant
07.2018 - 12.2020
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
Bachelor of Mathematics - Mathematics And Computer Science
University of Adelaide
Adelaide, SA12.2025
High School Diploma -
Unley High School
Netherby12.2020
Skills
- Collaborative mindset
- Food safety knowledge
- Complaint Handling
- Workplace Safety
- Crew Coordination
- Team Training
- Restaurant Operations
- Critical Thinking
- Adaptability
- Problem-Solving
- Leadership abilities
- Customer Service
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Availability
Monday: Available until 4pm
Tuesday: All day
Wednesday: Not available
Thursday & Friday: All day
Saturday: Available until 4pm
Sunday: All day
Additional Information
Nhi Tran - Viet Thai Restaurant Business Owner
0451 617 577
An Le - MCL Fashion Brand Manager
0416 621 802
Anh Nguyen - Thanh Thanh Vietnamese Restaurant (Supervisor)
0450 978 909
Timeline
Food and Beverage Cashier
Viet Thai Restaurant
07.2021 - 01.2024
Sales Assistant
MCL Fashion
01.2020 - 07.2021
Food and Beverage Cashier
Thanh Thanh Vietnamese Restaurant
07.2018 - 12.2020
Bachelor of Mathematics - Mathematics And Computer Science
University of Adelaide
High School Diploma -
Unley High School
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