Oanh (Teresa) Vu
Truganina,Victoria
Summary
To secure meaningful, long-term employment in an industry where I will be recognized for my enthusiasm, commitment, and dedication to the tasks assigned to me.
Overview
19
19
years of professional experience
Work History
Receptionist/Bookkeeper/Customer Service
HS Melbourne castings
01.2023 - Current
- Greeting customers, answering phones and greeting walk-in customers
- Scheduling for a business and maintaining the calendars for appointments
- Patience and the ability to remain calm in stressful situations
- Accepting criticism and working well under pressure
- Sensitive and understanding
- Recording and maintaining a company’s daily financial transactions
- Credit control of overdue payments
- Tracking dept
- Paying bills and processing payroll
- Offering product suggestions and troubleshooting issues
- Responding to general questions.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- I answered the phone quickly and directed incoming calls to the correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- It streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- I responded to questions from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Waitress (Part-Time)
Tony Carbone Café
01.2013 - 01.2014
- Good knowledge of the menu
- Clearing and setting tables
- Taking meals to tables
- Good customer service skills.
Pick and Packer
As colour
01.2018 - 01.2023
Nails technique
Professional Nails Salon
01.2017 - 01.2018
Packer
Victor Morgan
01.2015 - 01.2017
- Customer service
- Storing and laying stock
- Handling cash and processing debit and credit card.
Customer Service
Nanjing Rd Japanese cuisine
01.2014 - 01.2015
- Customer service
- Storing and laying stock
- Handling cash and processing debit and credit card transaction.
Meat Process Worker
Brooklyn Meat
01.2006 - 01.2007
- Pack the boned and sliced meat into cartons
- Process hides and pelts
- Process by-products.
Education
Certificate IV in Business -
Victoria Polytechnic
Fairfield, VIC01.2016
Certificate II in Floristry and Certificate III in Floristry -
Melbourne Polytechnic
Fairfield, VIC01.2015
Certificate of Coffee Making -
City Training Academy
Melbourne, VIC01.2012
Year 12 -
Nguyen Trai High School
Vietnam01.2000
Skills
- Microsoft Word
- Microsoft Excel
- MYOB
- Great communication skills allowing me to build relationships with work colleagues and management
- Honest and reliable- I pride myself on my attendance record and “I will do whatever I say I will”
- Able to concentrate for long periods when performing repetitive work
- Acutely aware of OH&S and hazards within the workplace
- Initiative – During quiet times will be proactive by looking for work to be done in and around the warehouse
Verbalreferees
- Si Nguyen, Designer, HS Melbourne Casting, 0423 023 387
- Ajay Kui-Berridge, Supervisor, As Colour, 0432 532 281
Languages
Vietnamese
Native or Bilingual
Timeline
Receptionist/Bookkeeper/Customer Service
HS Melbourne castings
01.2023 - Current
Pick and Packer
As colour
01.2018 - 01.2023
Nails technique
Professional Nails Salon
01.2017 - 01.2018
Packer
Victor Morgan
01.2015 - 01.2017
Customer Service
Nanjing Rd Japanese cuisine
01.2014 - 01.2015
Waitress (Part-Time)
Tony Carbone Café
01.2013 - 01.2014
Meat Process Worker
Brooklyn Meat
01.2006 - 01.2007
Certificate IV in Business -
Victoria Polytechnic
Certificate II in Floristry and Certificate III in Floristry -
Melbourne Polytechnic
Certificate of Coffee Making -
City Training Academy
Year 12 -
Nguyen Trai High School
Similar Profiles
Frederick PickeringFrederick Pickering
Teacher for a Marine Corps JROTC at Kelly Walsh HS., Northridge HS, Kellogg HS.Teacher for a Marine Corps JROTC at Kelly Walsh HS., Northridge HS, Kellogg HS.
Melanie-Nicole HarrisMelanie-Nicole Harris
ENGLISH TEACHER at Thomas Dale HS & Eisenhower HSENGLISH TEACHER at Thomas Dale HS & Eisenhower HS
Kimberly ThorntonKimberly Thornton
Special Education Teacher at Vista Ridge HS/Falcon HSSpecial Education Teacher at Vista Ridge HS/Falcon HS