Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Oathman Fazilahmed

Mount Gambier ,SA

Summary

Customer service specialist with a strong record in client management and organizational alignment. Expertise in risk assessment and regulatory compliance, complemented by effective communication and problem-solving skills. Proven adaptability in loan processing and enhancing client experiences, with a focus on team management and budget control. Experienced in fast-paced environments, consistently delivering high-quality results under pressure.

Overview

17
17
years of professional experience

Work History

Finance Officer

Gushungo Advocate Services
Mount Gambier, SA
06.2023 - Current
  • Drafted presentations for executive meetings on relevant topics such as capital structure or debt financing options.
  • Oversaw all postings and reconciliation of ledgers and accounts.
  • Coordinated audits with both internal and external auditors to ensure accuracy of financial statements.
  • Created ad hoc reports as requested by senior management team members or external stakeholders such as investors or lenders.
  • Provided technical guidance to junior staff members regarding accounting principles, practices, procedures.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Created and enforced company-wide controls regarding revenue and expenses in concerted effort to protect organization's assets.
  • Analyzed cash flow projections to assess liquidity needs and develop funding plans accordingly.
  • Networked within communities to identify and capitalize on business opportunities.
  • Coordinated with external auditors to facilitate annual audit processes.
  • Created financial management mechanisms to minimize financial risk to business.
  • Managed relationships with tax authorities, bankers and auditors.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Reviewed contracts to ensure compliance with applicable laws and regulations.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Developed and implemented financial strategies to maximize profits and reduce costs.
  • Prepared quarterly reports on the company's financial performance against budgets and forecasts.
  • Monitored spending versus return to initiate strict cost containment approaches.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Developed and maintained detailed financial models for long-term strategic planning purposes.
  • Communicated with stockholders or other investors to provide information or raise capital.
  • Performed budgeting, forecasting, and variance analysis on a monthly basis.
  • Analyzed competitors and market trends to facilitate business growth.
  • Identified discrepancies between actual results versus projected results; investigated causes of variances; developed corrective action plans as needed.
  • Assisted with the preparation of audited financial statements in accordance with Generally Accepted Accounting Principles.

Service Manager

Serene Country living
Mount Gambier , SA
10.2022 - Current
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Created and managed budgets for travel, training, and team-building activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed existing processes for potential cost savings initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Proposed or approved modifications to project plans.
  • Analyzed business performance data and forecasted business results for upper management.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Led the recruitment and hiring process for new service department staff.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Prepared and managed the service department budget, optimizing expenses to increase profitability.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Created employee work schedules to keep shifts properly staffed.
  • Monitored service performance metrics to identify areas of improvement.
  • Provided technical support for hardware and software issues experienced by customers.
  • Collaborated with customers to offer solutions to service needs.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Coordinated with sales and marketing teams to develop service offers and promotions.
  • Implemented customer feedback mechanisms to gather insights and improve service offerings.

Occupational Therapy Assistant

NHS - Survey & Borders Mental Health Trust
12.2010 - 02.2011
  • Collaborated with the occupational therapists to develop personalized treatment regimen for patient
  • Provided treatment to children and adults of all ages with disabilities, injuries, and illnesses under the supervision of the occupational therapist
  • Taught patients to use special equipment to ease certain daily activities
  • Provided direct hands-on assistance to patients by walking patients through the treatment plan step by step

Health Care Assistant

NHS - Survey & Borders Mental Health Trust
03.2008 - 12.2010
  • Worked at the Laureate Ward, a 7-bedded ICU for adults aged 16-45, and assisted in assessing, planning, and evaluating care
  • Engaged with patients, their families, and other professionals to build positive working alliances
  • Supervised the evaluation and initiation of several new ward based activities

Education

Some College (No Degree) - Diploma Community Services

Supreme Education And Training
Sydney, NSW
07-2022

Diploma - Finance And Mortgage Broking

Achievement Institute Australia
Sydney, NSW
10-2014

Skills

  • Relationship management
  • Risk assessment and safety
  • Needs analysis
  • Regulatory compliance
  • Reporting and documentation
  • Quality control processes
  • Service excellence delivery
  • Dispute resolution techniques
  • Problem-solving abilities
  • Analytical skills development
  • Judgment and decision-making
  • Innovative thinking
  • Negotiation strategies
  • Collaborative teamwork
  • Effective communication skills
  • Writing reports proficiently
  • Presentation capabilities
  • Resilience in challenges
  • Strong work ethics
  • Adaptability to change
  • Computer operation skills including MS Office
  • Report preparation
  • Financial analysis
  • Budgeting
  • Tax compliance
  • Team leadership
  • Time management
  • Capital budgeting
  • Financial audits
  • Credit analysis
  • Financial administration
  • Account reconciliation
  • Payroll processing
  • Continuous improvement

References

References available upon request.

Timeline

Finance Officer

Gushungo Advocate Services
06.2023 - Current

Service Manager

Serene Country living
10.2022 - Current

Occupational Therapy Assistant

NHS - Survey & Borders Mental Health Trust
12.2010 - 02.2011

Health Care Assistant

NHS - Survey & Borders Mental Health Trust
03.2008 - 12.2010

Some College (No Degree) - Diploma Community Services

Supreme Education And Training

Diploma - Finance And Mortgage Broking

Achievement Institute Australia

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Oathman Fazilahmed