Summary
Overview
Work History
Education
Skills
Websites
University Projects
References
Timeline
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Obaiduddin Mohammed

Brisbane,QLD

Summary

Results-oriented IT professional with a Master of Information Technology from Torrens University, Brisbane. Seeking a challenging IT support position to leverage my technical expertise, interpersonal skills, and passion for building strong client relationships. Committed to contributing positively to an organization's success while advancing my career in the IT industry.

Overview

8
8
years of professional experience

Work History

Wilson corporate security

Wilson Security
Brisbane , Qld
11.2020 - Current

- Conduct surveillance and monitoring of corporate premises to detect and prevent security breaches.

- Control access to facilities by verifying credentials and enforcing security protocols.

- Perform regular patrols and inspections to identify security risks and ensure compliance with policies.

- Respond promptly to emergencies, including alarms and incidents, and follow established procedures.

- Document security incidents accurately and communicate effectively with management and law enforcement.

- Enforce corporate security policies and collaborate with other departments to maintain a safe environment.

- Possess proficiency in security technology and tools, and may provide training to employees when necessary.

  • Excellent communication skills, both verbal and written.

Computer Network and Systems Engineer

Total Interactive
03.2022 - 08.2023
  • Assist in maintaining and troubleshooting network infrastructure
  • Help with server installation, configuration, and monitoring
  • Provide hardware and software support to users
  • Collaborate with teams to resolve technical issues
  • Provide remote technical support to users and clients

Customer Service Support

Point Parking
03.2023 - 01.2024
  • Delivering exceptional service to all customers and retailers
  • Maintaining and building working relationships with all areas of services and management on site
  • Taking pride and ownership of all tasks being attended to
  • Reporting incidents and events accurately
  • Monitoring traffic management within the car park
  • Multitasking between different software platforms
  • Work with parking hardware such as fixing booms, pay machines, and other parking equipment

Technical Support Officer

Karvy Data Management services Pvt Ltd
04.2016 - 06.2018
  • Installing and configuring hardware, software, systems, networks, printers, and scanners
  • Setting up user accounts and profiles
  • Resolved issues regarding user accounts, passwords, and emails
  • Resolved various technical problems ranging from PC’s, hardware, software, networks, printers, LAN, windows, and MS Office applications

Education

Professional Year In IT - IT

Performance Education
Brisbane, QLD
10.2023

Master of Information Technology - Business Information System

Torrens University
08.2021

Bachelor of Commerce (Computers) -

Haindavi Degree & PG College
04.2014

Skills

  • HTML, C, SQL, Python (basic knowledge)
  • Windows XP/Vista/7
  • Computer hardware and software support, server configuration, LAN administration, network infrastructure
  • Microsoft Office (Word, Excel, PowerPoint, Access), MS Project, Adobe Creative Suite, IT Service Management (ServiceNow), Active Directory, Intermediate knowledge in Power Bi and Tableau
  • Effective written and verbal communication skills
  • Strong interpersonal skills, adept at client interaction
  • Polite phone manner and ability to write formal emails
  • Proven ability to make informed decisions under pressure
  • Team-oriented and capable of autonomous work
  • Creative thinking and technical problem-solving skills

University Projects

Developed a Utility App and an Educational App, Torrens University, Brisbane, Australia, Developed a Mortgage calculator Utility app and a Quiz Educational App, Android Studio IDE using Java, Develop, Design, Test, Debug, Profiling the app according to the requirements, Users can calculate their mortgage payments using the mortgage calculator app, and they can take quizzes with varying difficulty levels, evaluate their scores overall and in comparison, to other users, and share their results using the quiz app

References

Available upon request

Timeline

Customer Service Support

Point Parking
03.2023 - 01.2024

Computer Network and Systems Engineer

Total Interactive
03.2022 - 08.2023

Wilson corporate security

Wilson Security
11.2020 - Current

Technical Support Officer

Karvy Data Management services Pvt Ltd
04.2016 - 06.2018

Professional Year In IT - IT

Performance Education

Master of Information Technology - Business Information System

Torrens University

Bachelor of Commerce (Computers) -

Haindavi Degree & PG College
Obaiduddin Mohammed