Hi, I’m
Obinna Onah
Adelaide,SA
Summary
Motivated professional offering Master's degree in Information Technology. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Experienced in sales and marketing. Can quickly memorize product details and build customer relationships.
Overview
6
years of professional experience
Work History
Obioma Ochendo Integrated Services Nsukka, Enugu
Customer Support Officer
12.2021 - 03.2023
Job overview
- Provided technical support to customers via telephone and email.
- Assisted with the development of new procedures for handling customer service issues.
- Maintained up-to-date knowledge of company products, services, procedures, and regulations.
- Updated records within the company's database system as needed.
- Drove customer escalations to resolution by engaging directly with clients.
- Provided training to new staff on customer service processes and policies.
Obioma Ochendo Integrated Services Nsukka, Enugu
Customer Services Representative
09.2020 - 11.2021
Job overview
- Resolved customer complaints in a timely manner.
- Assisted with onboarding new customers into the system.
- Conducted research on products, services, rates, fees., as requested by customers.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Analyzed customer feedback surveys to identify areas of improvement in customer service processes.
Cars45 LimitedIkeja, Lagos
Asset Officer
08.2018 - 12.2019
Job overview
- Implemented a system for tagging newly acquired assets with unique identifiers.
- Coordinated with documentation team to obtain necessary documentation for new acquisitions such as custom duties, registration slips and service contracts.
- Processed invoices related to purchased items ensuring they are properly coded according to departmental requirements.
- Advertised over 200 merchandised assets to attract potential customer
- Engaged walk-in and over 20 appointment customers to strike a deal on the sales within a month
- Managed and maintained the 2 social media platforms by updating the site with new inventories
Goldmine Techno-solar LimitedIkeja, Lagos
Product Awareness/Sales
04.2017 - 06.2018
Job overview
- Organized and coordinated customer engagement and road walks for awareness twice every month
- Engaged in the sales and distribution of our 3 key products batteries, charge controllers, and inverters
- Onboarded new staff members and discussed the 4 key benefits of hard work.
Education
Umuzi/African Coding NetworkSouth Africa
Empolyabilty Sprint from Work Readiness Program
05.2023
Meta/CourseraOnline
Digital Marketing Associate from Social Media Marketing
11.2022
Google (Skills For Africa)Online
Digital Marketing from Fundamentals of Digital Marketing
01.2020
University of Nigeria, NsukkaEnugu State, Nigeria
Bachelor of Engineering from Electronic Engineering
07.2016
Skills
- Retail Operations Management
- Order Fulfillment
- Complaint Resolution
- POS Systems and Ordering Platforms
- Customer Relations
- Product and Service Knowledge
- Complaint Investigation
- Computer Skills
- Problem Resolution
- Teamwork and Collaboration
- Customer Service Excellence
Affiliations
- Member, University of Nigeria Alumni Association
- Former Coordinator, National Association of Catholic Corp Members (Lagos Chapter) (2017 - 2018)
- Member, Model Amenu Edem-ani Multi-purpose cooperative society (2020 - present)
Timeline
Customer Support Officer
Obioma Ochendo Integrated Services
12.2021 - 03.2023
Customer Services Representative
Obioma Ochendo Integrated Services
09.2020 - 11.2021
Asset Officer
Cars45 Limited
08.2018 - 12.2019
Product Awareness/Sales
Goldmine Techno-solar Limited
04.2017 - 06.2018
Umuzi/African Coding Network
Empolyabilty Sprint from Work Readiness Program
Meta/Coursera
Digital Marketing Associate from Social Media Marketing
Google (Skills For Africa)
Digital Marketing from Fundamentals of Digital Marketing
University of Nigeria, Nsukka
Bachelor of Engineering from Electronic Engineering
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