Summary
Overview
Work History
Skills
References
Timeline
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OCEAN COOPER

OCEAN COOPER

Beaudesert, 4285,QLD

Summary

I possess the ability to learn quickly, work well under pressure, meet tight deadlines and multitask with a professional can-do attitude. I'm advanced in customer service. Dedicated administration/Operations and sales professional with history of meeting company goals utilizing consistent and organized practices. I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I have intermediate to advance experience using Microsoft Office along with highly developed critical thinking and analytical skills, I have proficient organizational skills as well as excellent communication, both written and verbal which allow me to work well apart of a team as well as independently when required.

Overview

11
11
years of professional experience

Work History

Operations Manager

Energy Solution Centre
Nerang, Qld
02.2024 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Created detailed reports on the performance of individual departments within operations.
  • Addressed customer concerns with suitable solutions.
  • Built strong operational teams to meet process and production demands.

Director

Equine Transport Solutions
Brisbane, QLD
11.2020 - Current
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Provided documentation of processes to comply with regulations and company policies.
  • Analyzed business needs while soliciting customer feedback for process improvements.

Promotional Brand Ambassador

Kurupt Industries Brisbane
01.2017 - Current
  • Effectively supported various company initiatives with a range of timelines
  • Remained proactive and constantly took initiative to achieve desiredoutcomes
  • Led teams with resourcefulness and strong leadership skills
  • Maintained meticulous worklogs and notified supervisors of progress andsetbacks
  • Utilized effective planning skills to achieve effective company growth rates
  • Effectively managed the organization's social media presence
  • Assessed overall company performance.

Director

Horse Riding Hinterland, Tambourine
Tambourine, Qld
08.2017 - 10.2020
  • Ensured smooth front office operations including being the first point of contact for customers and the public
  • Competently managed a number of competing priorities and ensured that all front office processes and were completed as required
  • Enthusiastically provided executive support to my team of staff
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Addressed all correspondence via phone, email and mail as a priority
  • Held business relationships with local suppliers and event holders
  • Built and maintained a high level of customer service
  • Exceeded monthly KPI's.
  • Assisted with creation of marketing strategys and advertising initiatives used to promote company to community members.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Managing Director

M1 Business, Isador, EnterprisesLoganholme
10.2015 - 07.2017
  • Responded to problems with excellent troubleshooting abilities
  • Consistently exhibited loyalty and passion for success
  • Exhibited strong managerial traits, and the ability to serve as an effectiveleader
  • Fostered Information and Communication Technologies in teams
  • Assisted with the recruiting and interviewing of new and potential employees
  • Organized and prioritized work to complete assignments in a timely, efficientmanner.

Office Administrator/Sales

Rivercity Roadworthy Southport
10.2013 - 05.2015
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Assisted with coordination and hosting of company events.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

Skills

  • Time Management
  • Customer Service
  • Adaptability
  • Ability to Work in a Team
  • Business Development
  • Horse Riding/Training
  • Proficiency in Microsoft Office
  • Payroll Preparation
  • Charismatic Leader
  • Social Media Platforms
  • Verbal and Written Communication
  • Promotional Sales Events

References

References available upon request.

Timeline

Operations Manager

Energy Solution Centre
02.2024 - Current

Director

Equine Transport Solutions
11.2020 - Current

Director

Horse Riding Hinterland, Tambourine
08.2017 - 10.2020

Promotional Brand Ambassador

Kurupt Industries Brisbane
01.2017 - Current

Managing Director

M1 Business, Isador, EnterprisesLoganholme
10.2015 - 07.2017

Office Administrator/Sales

Rivercity Roadworthy Southport
10.2013 - 05.2015

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