Summary
Overview
Work History
Education
Skills
Gardening,Painting,Research,Swimming,Walking, MedatationReading,Writing.
Timeline
Generic

Pamela O'Connor

Revesby,NSW

Summary

Focused [Job Title] skilled in delivering caring and compassionate support to address [Type] issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. [Number]-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

32
32
years of professional experience

Work History

Crisis Line Worker

Lifeline (Internship) Volunteer
12.2023 - Current
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Consistently adhered to established confidentiality protocols, protecting both caller privacy and organization reputation.

Advocate

Sydney University
02.2022 - Current
  • Facilitated support groups for survivors, fostering a safe environment for sharing experiences and healing strategies.
  • Collaborated with multidisciplinary teams to address clients'' unique needs, resulting in more tailored interventions and improved outcomes.
  • Participated in ongoing professional development activities, enhancing knowledge base related to best practices in domestic violence prevention and response efforts.
  • Increased awareness of domestic violence issues by conducting community outreach and educational presentations.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Community Support Worker

Catholic Care Of The Aged
04.2022 - 08.2022
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.

Court Advocate

I.D.R.S
02.2019 - 03.2021
  • Provided ongoing advocacy for clients, working diligently to uphold their rights within the justice system.
  • Delivered friendly service and offered expert support in every interaction.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Upheld strict confidentiality standards while handling sensitive client information and maintaining accurate records.
  • Promoted client understanding of complex legal situations by explaining procedures and potential outcomes in clear terms.

Resource Assistant

Cancer Council NSW
05.2018 - 01.2020
  • Self-motivated, with a strong sense of personal responsibility.

Secretary

Blue Star Printing
01.1992 - 03.1997
  • Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

Education

Diploma - Mental Health Services

TrainSmart Australia
Perth, WA
09.2024

Diploma - Counseling

TrainSmart Australia
Perth, WA
04.2022

Certificate 1V - Family And Community Services

Tafe N.S.W.
Wetherill Park, NSW
06.2012

Certificate I - Family And Community Services

N.S.W Tafe
Wetherill Park, NSW
05.2010

Skills

  • Client Advocacy
  • Compassionate support
  • Client Confidentiality
  • Conflict de-escalation
  • Trauma Informed Care Framework
  • Cultural Competency
  • Verbal Communication
  • De-Escalation Techniques
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Self-care strategies
  • Active Learning
  • Mental health awareness
  • Suicide Prevention
  • Resilience building
  • Patient support
  • Supportive Counseling
  • Fluent in [Language]
  • Written Communication
  • Critical Thinking
  • Cultural Awareness
  • Interpersonal Communication
  • Multitasking Abilities
  • Microsoft Office
  • Google Drive

Gardening,Painting,Research,Swimming,Walking, MedatationReading,Writing.

I enjoy being out in the garden plating vegetables and fruit , whilst relaxing plating flowers I like to paint by numbers it is extremely relaxing. I swim quiet a lot I love the water and the sun both give me balance. Whilst working on projects with Sydney University we have just had our book published called the vulnerabilities of families and Domestic Violence. This was a wonderful project it gave me the opportunity to speak with the University students that will  become Social Workers ,informing them of what clients needs are and how they want to be treated along with their recovery processes. I enjoying writing stories and documenting research I find I find research interesting it brings enhancements to the mind building on personal knowledge and expertise. 

Timeline

Crisis Line Worker

Lifeline (Internship) Volunteer
12.2023 - Current

Community Support Worker

Catholic Care Of The Aged
04.2022 - 08.2022

Advocate

Sydney University
02.2022 - Current

Court Advocate

I.D.R.S
02.2019 - 03.2021

Resource Assistant

Cancer Council NSW
05.2018 - 01.2020

Secretary

Blue Star Printing
01.1992 - 03.1997

Diploma - Mental Health Services

TrainSmart Australia

Diploma - Counseling

TrainSmart Australia

Certificate 1V - Family And Community Services

Tafe N.S.W.

Certificate I - Family And Community Services

N.S.W Tafe
Pamela O'Connor