Octavia Baker
Canberra,ACT
Summary
As a dedicated and experienced Business Administrator with a proven track record of efficiently managing all aspects of business operations, I am seeking a challenging role in a dynamic organisation where I can leverage my skills in administrative management, strategic planning, and operational efficiency.
Currently managing my own business, I am looking to transition into a collaborative team environment where I can contribute to and grow with a reputable company.
Overview
16
16
years of professional experience
Work History
Chief Operating Officer
Beyond Boundaries Fencing Pty Ltd
03.2018 - Current
- Oversee day-to-day operations to keep organisation running smoothly while meeting business goals.
- Mentoring team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organisation.
- Oversee day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guide teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiate contracts and agreements to secure favourable terms and maximise profits.
- Collaborate with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Establish and maintain strong relationships with customers, vendors and strategic partners.
- Manage financial, operational and human resources to optimise business performance.
- Optimise supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Make large-scale financial decisions and supervise company spending to reduce material losses and maximise profits.
- Streamline operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Data Entry and Membership Officer
Australian College Of Mental Health Nurses
10.2017 - 04.2019
- Developed comprehensive membership reports for management to analyse trends, opportunities, and areas for improvement.
- Effectively resolved membership inquiries by providing prompt assistance and accurate information through email, phone calls, and in-person meetings.
- Served as a mentor to new staff members, providing guidance on best practices for maintaining strong member relationships and delivering exceptional service.
- Conducted regular surveys to gauge member satisfaction levels, using feedback to inform continuous improvement efforts.
- Increased membership retention by implementing personalized outreach strategies and follow-up initiatives.
- Assisted in the planning and execution of annual conferences, ensuring smooth operations while promoting membership benefits to attendees.
- Maintained up-to-date records of all membership data using CRM software systems, facilitating efficient reporting processes for internal use or external audits if required.
- Managed renewal cycles effectively by sending timely reminders for pending renewals while addressing potential obstacles or concerns related to continued membership status proactively during conversations with members regarding their experiences thus far within the organization''s fold.
Administrative Services Co-Ordinator
Hourigan Visa & Migration Services
01.2017 - 02.2017
- Managed sensitive information with discretion, maintaining strict confidentiality when handling personal or proprietary documents.
- Implemented an effective filing system for both physical and digital documents, allowing easy access to critical information when needed.
- Served as a reliable point of contact for internal stakeholders and external partners alike, addressing inquiries promptly and professionally.
- Assisted management with special projects to complete all tasks by deadlines.
- Monitored and directed incoming mail and prepared outgoing mail.
- Prepared detailed documents and reports in adherence administrative processes.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in improved office productivity.
- Monitored facilities management activities and supervised clerical staff.
- Coordinated various events and meetings, ensuring seamless logistics and successful outcomes.
Customer Service Representative
IMB
04.2014 - 01.2017
- Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges while Identifying customer needs and refer customers to appropriate banking services and representatives.
- Open new accounts/Close accounts, alterations to existing savings and cheque accounts.
- Conduct cash transactions, processing and proofing within specified time frames and recorded transactions in accordance to IMB’s procedures whilst taking Inquiries on internet/phone services, overseas transfer, Set up periodical payment authorities on accounts & change statement of account cycles.
- Inquiries for home, car, Personal loan and Credit card, collection and processing of applications and ensuring loan documentation was completed without errors and to a satisfactory standard, ensured that loan contracts were executed correctly. Cross selling and Promoting bank products and services.
- Making recommendations to Supervisors and Managers to improve service policy and/or procedure and Working with limited supervision and handling competing priorities appropriately while undertaking all clerical work efficiently and accurately within agreed timeframes. Achieving High level of standards in personal, work area and branch presentation whilst displaying responsibility.
- Call queues – membership health checks, promoting IMB’s products and services including alliance products to members through monthly call queues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts & Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Member Service Officer
Australian Defence Credit Union
09.2011 - 11.2012
- Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges, Identify customer needs and refer customers to appropriate banking services and representatives. Open new accounts/Close accounts, alterations to existing savings and cheque accounts.
- Conduct cash transactions, processing and proofing within specified time frames and recorded transactions in accordance to ADCU’s procedures whilst taking Inquiries on internet/phone services, overseas transfer, Set up periodical payment authorities on accounts & change statement of account cycles. Competent at Tier 2 level in basic deposit products, non-cash payment facilities and general Insurance products and processing quotes for future conversions.
- Inquiries for home, car, Personal loan and Credit card, collection and processing of applications and ensuring loan documentation was completed without errors and to a satisfactory standard, Disbursed loan funds and ensured that loan contracts were executed correctly. Cross selling and promoting bank products and services.
- Making recommendations to Supervisors and Managers to improve service policy and/or procedure and Working with limited supervision and handling competing priorities appropriately while undertaking all clerical work efficiently and accurately within agreed timeframes. Achieving High level of standards in personal, work area and branch presentation whilst displaying responsibility with preparedness to accept the consequences of my actions and the ability to cope with stress.
- Oversee treasury and order branch float via Armguard, write up Minutes for weekly meetings, conducted Base dominance walks, Directed ADFA Open day presentations, photocopying, restocking stationary supplies.
Member Service Officer
Community CPS Australia Ltd
10.2008 - 01.2011
- Open/Closed my branch according to established procedures, as required, Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges while Identifying customer needs and refer customers to appropriate banking services and representatives. Open new accounts/Close accounts, alterations to existing savings and cheque accounts.
- Conduct cash transactions, processing and proofing within specified time frames and recorded transactions in accordance to CPS’s procedures whilst taking Inquiries on internet/phone services, overseas transfer, Set up periodical payment authorities on accounts & change statement of account cycles.
- Inquiries for home, car, Personal loan and Credit card, collection and processing of applications and ensuring loan documentation was completed without errors and to a satisfactory standard, Disbursed loan funds and ensured that loan contracts were executed correctly. Cross selling and Promoting bank products and services.
- Making recommendations to Supervisors and Managers to improve service policy and/or procedure and Working with limited supervision and handling competing priorities appropriately while undertaking all clerical work efficiently and accurately within agreed timeframes. Achieving High level of standards in personal, work area and branch presentation whilst displaying responsibility with preparedness to accept the consequences of my actions and the ability to cope with stress.
- Oversee treasury and order branch float via Armguard, Prepared reports as required and wrote up Minutes for weekly meetings as, photocopying and restocking stationary supplies.
- Liaised regularly, built rapports and financial security with “Life Members” who had substantial deposits and products with the Credit Union
Education
High School Diploma -
Mackillop Catholic College
Canberra, ACT12.2007
Skills
- Operations Management
- Cross-Functional Teamwork
- Human Resources Management
- Strategic Planning
- Process Improvement
- Executive Leadership
- Compliance Management
- Operations Oversight
- Business Administration
- Financial Management
Timeline
Chief Operating Officer
Beyond Boundaries Fencing Pty Ltd
03.2018 - Current
Data Entry and Membership Officer
Australian College Of Mental Health Nurses
10.2017 - 04.2019
Administrative Services Co-Ordinator
Hourigan Visa & Migration Services
01.2017 - 02.2017
Customer Service Representative
IMB
04.2014 - 01.2017
Member Service Officer
Australian Defence Credit Union
09.2011 - 11.2012
Member Service Officer
Community CPS Australia Ltd
10.2008 - 01.2011
High School Diploma -
Mackillop Catholic College
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