Odelle De Lacy
Ferntree Gully,Vic
Summary
Highly motivated and outgoing professional with 6 years of experience in the beauty industry. Known for keen attention to detail and excelling in fast-paced environments. Focuses on efficiency and professionalism, approaching every task with utmost care. Proficient in a wide range of beauty therapy techniques and treatments, leveraging exceptional client consultation skills to develop personalized treatment plans. Additionally, possesses a strong understanding of skincare products and their applications. Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Currently pursuing a part-time/casual role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dermal Therapist
De Lune Aesthetics & Plastic Surgery
04.2024 - Current
- Performed a variety of beauty treatments, including advanced facials, relaxation and manual lymphatic drainage massages for pre and post op care, and chemical peels, for optimal client results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Increased clinic revenue by upselling additional services and retail products to clients.
- Contributed significantly towards boosting the clinic's reputation by consistently receiving positive feedback from clients on provided services.
- Developed customized treatment plans tailored to individual client needs, promoting optimal results and long-term success.
- Continuously updated knowledge of various product lines, ensuring the ability to provide clients with accurate information and tailored suggestions for their specific needs.
- Demonstrated strong teamwork skills when working alongside our Practice Nurse, Plastic Surgeons and other healthcare professionals striving towards common goals centred around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
Waitress/Team Supervisor
Carlos Cantina
01.2016 - 08.2024
- Started off working throughout high school and continued on casually and part time throughout all my studies and worked my way into being a team supervisor during the shifts i was rostered, in charge of large tables, training new staff, organizing bookings, taking all payments and handling all complaints.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Senior Beauty Therapist/Laser Therapist
Laser Clinics Australia
01.2021 - 12.2023
- Performing all treatments on offer including advanced skin and laser treatments in a clinical setting using advanced skin technology.
- Maintained regular client list and successfully handled walk-in customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Conducted thorough client consultations to assess individual needs and develop customized treatment plans.
- Boosted client retention rate through proactive follow-up communications after appointments.
- Resolved customer concerns or complaints promptly while maintaining professionalism which led to improved customer satisfaction ratings.
- Developed strong rapport with patients, fostering trust and open communication during treatments.
- Maintained high safety standards by routinely inspecting and calibrating laser equipment.
- Mentored junior therapists, sharing expertise in laser therapy techniques for professional development and growth within the team.
- Educated patients on post-treatment care, ensuring proper healing and minimizing complications.
- Streamlined appointment scheduling process, resulting in higher efficiency and increased patient capacity.
Beauty Therapist
Beauty on Ryrie
12.2017 - 03.2021
- Undertook work experience and traineeship, employed while studying for my certificates and diploma, had return customers, ran reception, became Skinstitut trained, confident with treatments such as microdermabrasion and chemical peels.
- Enhanced overall spa ambiance by contributing to the creation of visually appealing displays promoting services and products offered at the facility.
- Fostered professional growth by actively participating in staff meetings, sharing insights on best practices, challenges faced during work, and potential solutions.
- Demonstrated flexibility by adapting quickly to last-minute schedule changes or additional responsibilities as needed within the salon environment.
- Collaborated with team members to maintain a clean and organized spa environment, contributing to a relaxing atmosphere for clients.
- Maintained detailed records of client preferences, allergies, and treatment histories to ensure personalized care during each visit.
- Delivered exceptional customer service by attentively listening to clients'' concerns and suggesting appropriate solutions.
- Assisted in maintaining adequate inventory levels of salon products, preventing stock shortages or overages that could impact business operations.
- Answered phone calls and emails to schedule client appointments.
Beauty Therapist
Endota Spa
02.2020 - 12.2020
- Improved client satisfaction by providing customized massage treatments based on individual needs and preferences.
- Implemented hot stone massage as an additional therapeutic option for clients seeking deeper muscle relaxation and tension relief.
- Promoted relaxation and stress reduction, utilizing a variety of massage modalities tailored to each client''s unique needs.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Increased salon revenue by upselling additional services and retail products to clients.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
Education
Diploma graduate -
Elly Lukas Beauty College
2019
Student -
Rowville Secondary College
12.2018
Certificate IV - Beauty Therapy
TMG College
2018
Certificate III - Beauty Services
TMG College
2017
Student -
Highvale Secondary College
12.2016
Skills
- Efficient
- Hardworking
- Quick learner
- Involved
- Enthusiastic
- Reliable
- Team worker
- Knowledgeable
References
- Letisha Karam, Practice Manager, 0450094567
- Sam Simmonds, Previous manager/Current head trainer for LCA, s.simmonds@laserclinics.com.au
- Gabi Johnson, Previous Manager, 0411964464
Awards
- Diploma of Beauty Therapy
- Certificate 3 in Beauty Therapy
- Certificate 4 in Beauty Therapy
- Junior Diploma of Leadership
- Junior Bachelor of Leadership from the SHINE academy for girls
- Rotary Junior Community Award
- Asia Pacific Youth Foundation (APYF) participation
Certification
- Manual Lymphatic Drainage Massage Pre and Post Operative- July 2024
- Aspect Dr advanced Training - July 2024
- Aspect Chemical Peels training- July 2024
- Osmosis Advanced training - May 2024
- BBL Hero training with Sciton- January 2022
Timeline
Dermal Therapist
De Lune Aesthetics & Plastic Surgery
04.2024 - Current
Senior Beauty Therapist/Laser Therapist
Laser Clinics Australia
01.2021 - 12.2023
Beauty Therapist
Endota Spa
02.2020 - 12.2020
Beauty Therapist
Beauty on Ryrie
12.2017 - 03.2021
Waitress/Team Supervisor
Carlos Cantina
01.2016 - 08.2024
- Manual Lymphatic Drainage Massage Pre and Post Operative- July 2024
- Aspect Dr advanced Training - July 2024
- Aspect Chemical Peels training- July 2024
- Osmosis Advanced training - May 2024
- BBL Hero training with Sciton- January 2022
Diploma graduate -
Elly Lukas Beauty College
Student -
Rowville Secondary College
Certificate IV - Beauty Therapy
TMG College
Certificate III - Beauty Services
TMG College
Student -
Highvale Secondary College
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