Odette Austin
Orange,NSW
Summary
Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organisation.
Professional Bartender with extensive knowledge of cocktails, spirits and intuitive ability to engage customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
5
5
years of professional experience
Work History
Customer Contact Representative
Rex Airlines
Orange, NSW
03.2024 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Delivered solutions tailored specifically to each individual''s needs, ensuring optimal outcomes every time.
- Utilized CRM software to track client interactions, ensuring timely follow-up on outstanding issues.
- Managed high-volume inbound calls, prioritizing urgent matters for immediate attention.
- Collaborated with other callers and representatives to complete tasks.
- Verified customer data through phone calls and emails.
- Adapted quickly to changes in company policy or procedures while maintaining composure under pressure.
- Navigated complex internal systems effectively during calls allowing seamless assistance for customers.
- Reduced call wait times by efficiently handling inquiries and routing calls as needed.
- Made follow-up phone calls to customers about general issues.
Consultant
Telstra Corporation
Orange
01.2024 - 03.2024
- Collaborated with team members to achieve monthly sales targets consistently.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled cash transactions accurately while adhering to established security procedures.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Determined solutions for clients promptly and professionally.
- Helped customers complete purchases, locate items, and join reward programs.
Bartender/ Cocktails
The Blind Pig
Orange, NSW
11.2023 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Assistant Manager
Anelay
Townsville, QLD
02.2022 - 07.2023
Assistant Manager
OBJ’s Sportsbar
Townsville, QLD
01.2022 - 01.2023
Duty Manager
Australian Venue Co
Hotel Allen- Townsville, QLD
08.2021 - 01.2022
Housekeeping Supervisor
Rydges Hotel
Townsville, QLD
01.2021 - 12.2021
Housekeeping Supervisor
Rambutan Resort
Townsville, QLD
01.2020 - 02.2021
Education
Cert III - Nail Technician
Katrina’s Beauty School
Townsville 10.2018
Cert III - Hospitality
Careers Australia
Australia06.2018
Bachelor - Western Herbal Medicine & Health Science
Advanced Diploma
Australian Institute Of Applied Science02.2008
YR 12 Graduate -
St Monica’s College
Cairns11.1992
Skills
- Bartending
- Guest Services
- Cleaning
- Housekeeping
- Team Building
- Wine Service
- Classic cocktails
- Liquor, beer and wine knowledge
- Responsible alcohol service
- Organization and Time management
- Customer service
- Teamwork
- Responsible
- Flexible & Adaptable
- Cleaning and sanitation
- Food Preparation and Safety
- Beverage preparation
- Stocking and replenishing
- Hospitality industry
- Guest relations
- Conscientious
- Cleaning techniques
- Staff Training
- Shift Coverage
- Team Motivation
Certificates
RSA- NSW (Current)
RSA- QLD (Current)
RSG- QLD (Current)
RMLV- QLD (Current)
Timeline
Customer Contact Representative
Rex Airlines
03.2024 - Current
Consultant
Telstra Corporation
01.2024 - 03.2024
Bartender/ Cocktails
The Blind Pig
11.2023 - Current
Assistant Manager
Anelay
02.2022 - 07.2023
Assistant Manager
OBJ’s Sportsbar
01.2022 - 01.2023
Duty Manager
Australian Venue Co
08.2021 - 01.2022
Housekeeping Supervisor
Rydges Hotel
01.2021 - 12.2021
Housekeeping Supervisor
Rambutan Resort
01.2020 - 02.2021
Cert III - Nail Technician
Katrina’s Beauty School
Cert III - Hospitality
Careers Australia
Bachelor - Western Herbal Medicine & Health Science
Advanced Diploma
YR 12 Graduate -
St Monica’s College