Ody Lagos
Fulham,SA
Summary
Motivated business professional with a history of meeting company goals and deadlines utilising consistent and organised practices. Dedicated and personable with extensive experience in managing sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Skilled in working under pressure and adapting to new situations and challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Owner
X Convenience
10.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Developed and implemented strategies to generate new customers and increase sales and profit margins.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Developed strategic partnerships with suppliers, negotiating favourable terms to control costs and improve product offerings.
- Achieved consistent growth with careful planning and execution of business development initiatives.
Store Manager
X Convenience
12.2019 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Console Operator
X Convenience
08.2015 - 12.2019
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Prioritized system maintenance tasks based on urgency levels to ensure minimal disruption to overall workflow while addressing potential threats proactively.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
- Reacted calmly during times of highly stressed or emergency situations.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Fast Food Worker
Fat Chicken West Beach
09.2012 - 08.2015
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
St George College
Mile End, SA06.2015
Skills
- Customer Service
- Relationship Building
- Team Collaboration and Leadership
- Strategic Decision-Making
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Highly adaptable
Certification
HR Class Licence
White Card
Timeline
Business Owner
X Convenience
10.2020 - Current
Store Manager
X Convenience
12.2019 - 10.2020
Console Operator
X Convenience
08.2015 - 12.2019
Fast Food Worker
Fat Chicken West Beach
09.2012 - 08.2015
St George College
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