Ofa Siale
Perth,WA
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
18
18
years of professional experience
Work History
Professional Cleaner
Self- Operated
Alexandra Heights, Western Australia
03.2022 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Emptied trashcans and transported waste to collection areas.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- 100 percent customer satisfaction and feedback .
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Console Operator
Lowe's Petroleum
GRIFFITH, NSW
02.2021 - 02.2022
- Managed more than 30 customers per day and increased sales by 10 percent.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Kmart Online
Kmart
GRIFFITH, NSW
01.2020 - 01.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Online Orders and Packing
- Restocking shelves
- Able to manage over 80 percent of online orders first go.
Waitress
Ill Corso
GRIFFITH, NSW
02.2020 - 08.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
Packer Operator
Alliance Pukueri
Oamaru, New Zealand
01.2016 - 01.2017
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Labourer
Rainbow Confectionery Ltd
Oamaru, Canterbury
01.2013 - 03.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Lifting 10 to 15kg bags of ingredients to kitchen.
- Operation of the mogul and Po-trucks that allocated each stand into the driers for lollies to sit.
Caretaker
Iona Rest Home
Oamaru, Canterbury
02.2013 - 09.2013
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Farm Hand
Rangeview
Oamaru, Canterbury
05.2001 - 02.2011
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Carried out physical work. Required to lift 10kg of potato crates onto pallets.
- Essential knowledge on harvesting crops.
- Knowledge to determine plantation effected by whether and/pests control.
Education
High School Diploma -
Waitaki Girls High School
Oamaru, New Zealand02.2015
Statement of Attainment in Business Administration - Business Administration
TAFE NSW
Griffith, NSW12.2021
Skills
- Site Inspection and Evaluation
- Supply Inventory Management
- Maintaining Building Security
- Commercial Equipment Operations
Languages
English
Native or Bilingual
Tonga
Native or Bilingual
Spanish
Elementary
Timeline
Professional Cleaner
Self- Operated
03.2022 - Current
Console Operator
Lowe's Petroleum
02.2021 - 02.2022
Waitress
Ill Corso
02.2020 - 08.2020
Kmart Online
Kmart
01.2020 - 01.2021
Packer Operator
Alliance Pukueri
01.2016 - 01.2017
Caretaker
Iona Rest Home
02.2013 - 09.2013
Labourer
Rainbow Confectionery Ltd
01.2013 - 03.2016
Farm Hand
Rangeview
05.2001 - 02.2011
High School Diploma -
Waitaki Girls High School
Statement of Attainment in Business Administration - Business Administration
TAFE NSW
Similar Profiles
Sadie WilmesSadie Wilmes
Certified Nursing Assistant at State Operated Forensic ServicesCertified Nursing Assistant at State Operated Forensic Services
Roberta FickenRoberta Ficken
Owner of Flatlanders Candy LLC at Owned And OperatedOwner of Flatlanders Candy LLC at Owned And Operated
CHRISTINA COLEYCHRISTINA COLEY
Academic & Life Skills Lead SENCo – Upper School at Mohammed Bin Rashid Center for Children Operated by The New England CenterAcademic & Life Skills Lead SENCo – Upper School at Mohammed Bin Rashid Center for Children Operated by The New England Center