Ofra Mosesson
Bentleigh East,VIC
Summary
Dynamic Senior Engagement Manager with expertise in customer relationship management, project management, and team leadership. Proven ability to enhance client satisfaction and mentor teams through effective communication and data-driven decision making.
Results-oriented professional with extensive experience in leading cross-functional teams to deliver successful Salesforce implementations. Strong skills in risk management and stakeholder collaboration, driving customer retention and operational efficiency.
Adaptable leader with a strong background in project management and client engagement. Known for enhancing team collaboration and implementing strategic initiatives that significantly improve customer relationships and satisfaction.
Experienced engagement manager with strong focus on driving results and fostering team collaboration. Skilled in client relationship management, strategic planning, and project execution. Adaptable to changing needs, ensuring reliable performance and impactful outcomes. Known for effective communication, problem-solving abilities, and leadership skills.
Experienced with managing client relationships and delivering strategic solutions. Utilizes strong project management skills to ensure seamless execution of client initiatives. Track record of fostering strong stakeholder engagement and driving successful project outcomes.
Knowledgeable [Desired Position] with robust background in managing client relationships and delivering strategic solutions. Successfully led multiple high-stakes projects, enhancing client satisfaction and driving business growth. Demonstrated expertise in stakeholder engagement and project management.
Results-driven professional with focus on enhancing client engagement and delivering strategic solutions. Proven track record of managing complex projects and fostering strong client relationships. Known for strong collaboration skills and ability to adapt to dynamic environments.
Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring [Number] years of related experience to a challenging new role.
Successful at keeping customers happy and working with cross-functional teams to manage the entire sales process. Collaborative and hardworking with a flexible approach and strategic mindset. Expertise in [Products].
Talented management consultant experienced in all areas of operations and specializing in [Area]. Practiced negotiator and skilled communicator with excellent relationship-building abilities.
Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Results-oriented professional with extensive experience in project management and customer relationship management. Skilled in leading teams to deliver complex Salesforce solutions on time and within budget, while fostering a culture of continuous improvement and adaptability.
Overview
24
24
years of professional experience
Work History
Senior Engagement Manager
Salesforce Professional Services
02.2022 - 08.2025
- Led cross-functional teams to deliver client-focused Salesforce solutions, enhancing user experience and satisfaction.
- Developed and implemented engagement strategies that improved customer relationships and retention rates.
- Oversaw project timelines and resource allocation, ensuring on-time delivery of Salesforce implementations.
- Mentored junior staff in best practices for customer engagement and project management techniques.
- Collaborated with stakeholders to define project scope and objectives, aligning them with business goals.
- Managed risk assessment processes, identifying potential issues early to mitigate impact on project delivery.
Senior Project Manager
Salesforce Professional Services
01.2020 - 01.2022
- Led cross-functional teams to deliver complex Salesforce implementations on time and within budget.
- Streamlined project workflows by integrating Agile methodologies, enhancing team collaboration and efficiency.
- Mentored junior project managers, fostering professional growth and improving overall project management capabilities.
- Developed comprehensive project plans that aligned with client objectives and Salesforce best practices.
- Facilitated stakeholder meetings to ensure clear communication of project goals, progress, and expectations.
- Managed risk assessments and mitigation strategies, ensuring project continuity amidst changing requirements.
- Established strong client relationships through proactive engagement and effective issue resolution strategies.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
Operations Manager
ClickSoftware
01.2014 - 12.2019
- Streamlined operational processes to enhance efficiency and reduce downtime.
- Led cross-functional teams to implement strategic initiatives, improving service delivery.
- Developed and monitored key performance indicators to ensure operational excellence.
- Facilitated training programs for staff, enhancing skill sets and productivity levels.
- Analyzed workflow data to identify bottlenecks and optimize resource allocation.
- Implemented project management tools to improve team communication and collaboration.
- Conducted regular performance reviews, promoting continuous improvement within the team.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Director of Professional Services
ClickSoftware
01.2012 - 12.2013
- Led implementation of service delivery frameworks to enhance client satisfaction and operational efficiency.
- Developed strategic partnerships with key stakeholders to align services with business objectives.
- Oversaw project management initiatives, ensuring timely delivery of solutions and adherence to quality standards.
- Streamlined processes by introducing innovative tools that improved team collaboration and productivity.
- Mentored and trained professional services team, fostering a culture of continuous improvement and knowledge sharing.
- Analyzed client feedback to drive enhancements in service offerings, resulting in increased customer retention rates.
- Directed cross-functional teams in executing complex projects, ensuring alignment with organizational goals and timelines.
- Established long-term partnerships with clients by providing exceptional support and expert guidance on their strategic goals.
- Built a strong reputation as a trusted advisor to clients through consistent demonstration of industry knowledge and expertise in professional services.
- Oversaw implementation and development of projects, minimizing operational deficiencies and driving customer satisfaction.
- Optimized resource allocation by implementing effective project prioritization techniques, reducing project delays and improving overall efficiency.
Project Portfolio Manager
ClickSoftware
01.2010 - 12.2011
- Led cross-functional teams to prioritize and manage project portfolios effectively.
- Developed and implemented strategic frameworks for project evaluation and selection.
- Analyzed portfolio performance metrics to drive informed decision-making processes.
- Facilitated stakeholder meetings to align on project objectives and resource allocation.
- Streamlined portfolio management processes, enhancing operational efficiency across projects.
- Spearheaded initiatives for risk assessment and mitigation within project portfolios.
- Ensured compliance with organizational standards in all aspects of project delivery.
- Reduced project risks by conducting thorough risk assessments and implementing appropriate mitigation strategies.
- Optimized resource utilization by analyzing project demands and adjusting resource allocations accordingly.
- Delivered exceptional results by maintaining strong focus on project goals, proactively addressing challenges, and implementing effective solutions to drive successful outcomes.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
Senior Project Manager
ClickSoftware
03.2005 - 01.2010
- Analyzed project performance metrics to identify areas for improvement and drive strategic enhancements.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Communicated project plans and progress to key stakeholders and project contributors.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Partnered with project team members to identify and quickly address problems.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
Application Manager
Deloitte
01.2002 - 10.2004
- Led application development initiatives to enhance operational efficiency and user satisfaction.
- Managed cross-functional teams to deliver high-quality software solutions within project timelines.
- Oversaw integration of new tools and technologies, optimizing system performance and functionality.
- Implemented best practices in application management, resulting in improved compliance and risk mitigation.
- Analyzed user feedback to drive continuous improvements in application features and usability.
- Mentored junior team members, promoting a culture of collaboration and professional growth within the team.
- Managed successful migrations to new platforms, minimizing disruptions to endusers.
- Fostered a culture of continuous improvement within the Application Management team, emphasizing the importance of collaboration and learning from past experiences.
- Mentored junior team members, providing guidance on best practices in application management techniques and strategies.
- Streamlined application deployment processes for faster implementation of new software solutions.
- Enhanced user experience with continuous assessment and improvement of application functionality.
Project Manager
IBM
03.2001 - 01.2002
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, ensuring alignment with stakeholder expectations and objectives.
- Implemented risk management strategies to mitigate potential project delays and issues.
- Facilitated regular status meetings to communicate progress and address challenges proactively.
Education
APMG
Skills
- Customer satisfaction
- Training and mentoring
- Design thinking
- Data-driven decision making
- Operations management
- Cultural awareness
- Industry expertise
- Project management
- Adaptability
- Time management abilities
- Staff management
- Professionalism
- Customer relationship management
- Client relationship management
- Task prioritization
- Team building
- Effective communication
- Team leadership
- Team collaboration
- Reliability
- Teamwork and collaboration
- [Software] expertise
- Proposal development
- Project planning
- Risk assessments
Timeline
Senior Engagement Manager
Salesforce Professional Services
02.2022 - 08.2025
Senior Project Manager
Salesforce Professional Services
01.2020 - 01.2022
Operations Manager
ClickSoftware
01.2014 - 12.2019
Director of Professional Services
ClickSoftware
01.2012 - 12.2013
Project Portfolio Manager
ClickSoftware
01.2010 - 12.2011
Senior Project Manager
ClickSoftware
03.2005 - 01.2010
Application Manager
Deloitte
01.2002 - 10.2004
Project Manager
IBM
03.2001 - 01.2002
APMG