Oguzhan (Oz) Kurt
Oran Park,New South Wales
Summary
With a robust background at Amart Furniture, my journey from Store Manager to Quality Inspector has been marked by a steadfast commitment to excellence.
At the heart of my role lies a mastery in customer success, honed through a deep understanding of Customer Relationship Management (CRM) and problem-solving skills that ensure a seamless experience for our clientele.
Experienced with conducting meticulous inspections to ensure product quality and compliance. Uses analytical skills and keen attention to detail to identify defects and implement improvements. Knowledge of industry standards and quality control processes ensures consistent and reliable product assessments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Quality Inspector - DC
Amart Furniture - NSW Distribution Centre
08.2022 - Current
- Inspected and packaged products meticulously according to manufacturing specifications.
- Identified and helped resolve non-conforming product issues.
- Inspected product with accuracy, reporting problems or defects quickly.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
Assistant Store Manager
Amart Furniture Casula
08.2019 - 08.2022
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Amart Furniture Caringbah
03.2017 - 08.2019
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Assisted in recruiting, hiring and training of team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Assistant Store Manager
Amart Furniture Bankstown
10.2015 - 03.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Despatch Manager
Super Amart Bankstown
02.2015 - 10.2015
Assistant Despatch Manager
Super Amart Bankstown
11.2013 - 02.2015
IT Technician
Acer Computer Australia
08.2013 - 10.2013
- Install desktops, laptops, and displays
- Make call-outs to customer for bookings to install hardware
- Backing up of data prior to install including .pst and Nk2 files
- Cleaning and tidying up of desk for good presentation
- Making sure customer is happy before leaving site
Technology Support Officer
NSW Department of Education and Training
09.2009 - 07.2013
- Phone, email and face-to-face support of staff and students with I.T equipment and software packages
- Incident logging and escalating issues with vendors and regional support
- Arrange pickup of laptops for major repairs
- Asset management and reporting
- Laptop and desktop repairs
- Commissioning and rollout of devices to staff and students
- Manage and maintain the school's Moodle site
- Create User and Technical documentation to train and demonstrate for staff on the use of applications and hardware
Courier
11.2006 - 09.2009
- Delivery of goods through out Sydney and regional NSW
Education
Certificate III - Information Technology
TAFE NSW Higher Education
12.2009
Higher School Certificate -
Ashcroft High School
12.2001
Skills
- Multitasking and organization
- Workflow planning
- Complex Problem-solving
- Training and mentoring
- Cross-functional teamwork
- Technical support
- Customer service and engagement
- Retail operations
- Outstanding communication skills
- Project planning
- Team building and leadership
- Sales management
Current Company
Amart Furniture
Current Position
Quality Inspector
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Quality Inspector - DC
Amart Furniture - NSW Distribution Centre
08.2022 - Current
Assistant Store Manager
Amart Furniture Casula
08.2019 - 08.2022
Store Manager
Amart Furniture Caringbah
03.2017 - 08.2019
Assistant Store Manager
Amart Furniture Bankstown
10.2015 - 03.2017
Despatch Manager
Super Amart Bankstown
02.2015 - 10.2015
Assistant Despatch Manager
Super Amart Bankstown
11.2013 - 02.2015
IT Technician
Acer Computer Australia
08.2013 - 10.2013
Technology Support Officer
NSW Department of Education and Training
09.2009 - 07.2013
Courier
11.2006 - 09.2009
Higher School Certificate -
Ashcroft High School
Certificate III - Information Technology
TAFE NSW Higher Education
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