Ogweyo RANGA
Merrylands,NSW
Summary
Proven leader with a track record of enhancing client satisfaction at Crown Relocation through effective portfolio and order management. Skilled in Microsoft Outlook and known for exceptional leadership qualities, successfully navigated complex negotiations and fostered strong relationships, significantly contributing to business growth. Prioritise results, leveraging both hard and soft skills to exceed employer expectations.
Overview
18
18
years of professional experience
Work History
Sole Trader
Sydney Global Enterprise
12.2012 - Current
- Developed strong relationships with suppliers to negotiate favourable terms and ensure consistent supply of high-quality products.
- Created customized solutions for clients that resulted in repeat business and long-term partnerships.
- Handled administrative tasks such as scheduling appointments, filing documents, and maintaining records efficiently.
- Built loyal clientele by consistently exceeding their expectations through personalized services.
- Demonstrated adaptability in rapidly changing market conditions by continuously refining business strategies.
- Increased customer satisfaction by providing timely and accurate invoicing, record-keeping, and communication.
- Collaborated with fellow sole traders within industry for mutually beneficial alliances.
- Stayed abreast of industry trends and competitor offerings to maintain relevance in market.
- Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
- Managed all aspects of business finances, including budgeting, forecasting, and cash flow management.
- Conducted thorough market research for informed decision-making regarding product pricing and service offerings.
Machines Operator
Manpower Employment Agency
11.2011 - 11.2012
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Streamlined workflow by maintaining clean and organised workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
Tutorial Assistant
Unitec Institute of Technology
07.2009 - 11.2011
- Collaborated with senior lectures to develop lesson plans, ensuring alignment with curriculum standards.
- Coordinated closely with other tutorial assistants to share resources, strategies, and insights for better student support.
- Maintained accurate records of student performance, attendance, and participation in compliance with school policies.
- Provided guidance on study habits and time management strategies to help students achieve their academic goals more efficiently.
- Promoted critical thinking skills by encouraging open-ended questions during discussions and group activities.
- Evaluated student progress through assignments, quizzes, and exams, offering constructive feedback for improvement.
- Assisted in preparation of instructional resources such as visual aids, handouts, and supplementary readings relevant to course content.
- Facilitated peer-review sessions to promote collaborative learning experiences within classroom setting.
- Managed approximately 20 enquiries, incoming calls and emails.
Administrative Officer
Department of Child Youth and Family (CYF)
09.2006 - 10.2011
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
Account Manager
Crown Relocations
02.2008 - 11.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favourable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Entrepreneurship
Unitec Institute of Technology
Auckland New Zealand11.2009
Bachelor of Arts - Economics And Politics
Massey University
Auckland New Zealand04.2006
Skills
- Leadership Qualities
- Microsoft Office
- Portfolio Management
- Order Management
- Negotiation Skills
- Marketing Strategy
- Organisational Skills
Timeline
Sole Trader
Sydney Global Enterprise
12.2012 - Current
Machines Operator
Manpower Employment Agency
11.2011 - 11.2012
Tutorial Assistant
Unitec Institute of Technology
07.2009 - 11.2011
Account Manager
Crown Relocations
02.2008 - 11.2008
Administrative Officer
Department of Child Youth and Family (CYF)
09.2006 - 10.2011
Entrepreneurship
Unitec Institute of Technology
Bachelor of Arts - Economics And Politics
Massey University
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