Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

OHIL KOUJAGERI

Marsfield,Australia

Summary

Dynamic professional with a proven track record at Cubic Transportation Systems, excelling in program coordination and Salesforce CRM management. Expert in optimizing workflows and enhancing customer experiences, I leverage analytical problem-solving and strategic negotiation skills to drive operational efficiency and deliver impactful results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cx & Operations

Cubic Transportation Systems
Sydney, Australia
07.2023 - Current
  • Managed end-to-end customer interactions for Opal card system, resolving complex technical inquiries across digital channels.
  • Coordinated fulfillment process for Opal cards, verifying accounts and ensuring timely delivery while adhering to compliance standards.
  • Utilized Salesforce CRM and SAP ERP to maintain accurate records and track cases for workflow optimization.
  • Collaborated with internal teams to escalate issues, streamline processes, and enhance customer experience, improving resolution quality.
  • Supported performance reporting by identifying customer pain points and operational inefficiencies for continuous enhancements.
  • Conducted training sessions for new hires on CRM/ERP systems and efficient card fulfillment protocols.

Technical Account Manager

TE Connectivity
Bengaluru, India
08.2022 - 06.2023
  • Managed end-to-end client relationships for over 400 B2B customers across Illinois and Wisconsin.
  • Coordinated with distributors and internal teams to analyze engineering diagrams and deliver accurate quotations.
  • Leveraged SAP ERP for procurement workflows, including purchase orders and inventory monitoring.
  • Utilized Salesforce CRM to manage sales pipelines and drive growth through data analysis.
  • Achieved over $50,000 in direct sales within seven months through strategic account development.
  • Implemented effective sales strategies to nurture relationships and ensure service delivery excellence.

Project Coordinator

Samso Creatives Pvt Ltd
Bengaluru, India
02.2019 - 06.2022
  • Managed end-to-end client projects, overseeing vendor negotiations and budgeting processes.
  • Directed portfolio of projects to ensure timely deliverables within defined scope and budget.
  • Monitored performance metrics including cost, timeline, quality control, and customer satisfaction.
  • Enhanced product knowledge by staying current on offerings, features, and functionality.
  • Created tailored service solution presentations for prospective clients to improve acquisition strategies.
  • Delivered comprehensive documentation while maintaining detailed project logs for process enhancements.

Education

Master of Management - Project Management Specialization

Macquarie University
Sydney, Australia
01.2025

Bachelor's Degree - Mechanical Engineering

PES University
Bengaluru, India
01.2022

Skills

  • Project management
  • Data analysis
  • SAP ERP management
  • Salesforce CRM and reporting
  • Procurement and purchasing
  • Vendor management
  • Microsoft Office Suite
  • Customer service
  • Stakeholder communication
  • Analytical problem-solving
  • Cross-functional collaboration

Certification

  • SAP ERP – Procurement Module
    Covers: Purchase requisitions, order management, materials planning, vendor records, and invoice handling.
    Tools: SAP GUI, Fiori
  • Purchasing Foundations
    Covers: Strategic sourcing, vendor selection, procurement cycle, contract lifecycle, and ethical procurement.
  • Strategic Negotiation Foundations
    Covers: Negotiation frameworks, supplier negotiations, price leverage, BATNA and ZOPA techniques.
  • Project Management Fundamentals (via Master of Management)
    Covers: Project lifecycle management, risk analysis, stakeholder communication, Gantt charts, budgeting, and MS Project.
  • Salesforce CRM Training (User-level)
    Covers: Lead tracking, case management, escalation procedures, and customer lifecycle insight.

Accomplishments

  • Only student hired into corporate role at Cubic – selected as the sole student employee in a corporate-facing role among over 100 applicants, demonstrating exceptional aptitude, professionalism, and fast learning in a live enterprise environment
  • Top performer – customer experience metrics (Cubic) – consistently exceeded KPIs in customer satisfaction, resolution time, and compliance accuracy, with documented internal recognition from supervisors for reliability and customer-centric mindset
  • Rapid role expansion – TE Connectivity – progressed from technical solution consultant to taking on account management responsibilities across clients within months due to demonstrated initiative, technical understanding, and client-handling .
  • Client Growth – Samso Creatives – Managed and scaled digital marketing projects across state-wide clients, leading to a 40% increase in client base through proactive account management, strategic presentations, and vendor coordination.
  • Project Excellence – Master’s Capstone Project – Delivered a distinction-level business project management presentation simulating the execution of a full project lifecycle for an international client, praised for strategic clarity and implementation detail
  • Recognized mentor and trainer – Cubic – took the initiative to support the onboarding and mentoring of new hires, helping to reduce their ramp-up time and improve early-stage accuracy and performance

Timeline

Cx & Operations

Cubic Transportation Systems
07.2023 - Current

Technical Account Manager

TE Connectivity
08.2022 - 06.2023

Project Coordinator

Samso Creatives Pvt Ltd
02.2019 - 06.2022

Master of Management - Project Management Specialization

Macquarie University

Bachelor's Degree - Mechanical Engineering

PES University

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OHIL KOUJAGERI