Summary
Overview
Work History
Education
Timeline
Generic

Ojas Bhagat

Pallara, QLD,QLD

Summary

KEY PROFESSIONAL & TECHNICAL SKILLS Installation and Configuration of Microsoft Servers 2008, 2012 & 2016. Administration of all Microsoft Servers from 2003 up to and including 2016. Administration and Configuration Active Directory, Microsoft Exchange (2003 – 2013 & Exchange Online), Distributed File Systems, Print and File servers, VPN & VLAN Technology etc. Configuration and troubleshooting of client devices such has Desktops, Laptops, tablets and Mobile Phones. Deployment, Configuration, Migration & Administration of Office365 Services. Migrating and Supporting SQL based third party applications. Experience in working with Linux servers and desktops. Worked with Monitoring systems such as Zabbix, Kaseya and Labtech. Experience in working with ticketing systems such as OTRS, ConnectWise and Zendesk. Efficient time management and completion of support tickets and tasks as well as Projects. Involved in the recruitment, training, leading and management of new Level 1 IT support staff.

Overview

7
7
years of professional experience

Work History

Onsite IT Support - Temp Arrangement

Montserrat Day Hospitals
01.2012 - 03.2012
  • Worked at the hospital as the sole IT support for approximately 77 users across 5 different sites as a temporary solution worked out between Mach Technology and Montserrat Day Hospitals
  • Assisted in resolving day to day issues with file systems, printers, terminal server issues
  • Travelled across different sites to speak to the end users about their issues and resolving them in a timely manner
  • Managing expectations and completing the migration of all users onsite when the client had been migrated to a new terminal server.

Onsite and Remote Infrastructure Engineer

Novo IT Australia
01.2017 - 06.2018
  • Worked as a sole IT support for ALL of Novo IT’s Brisbane based clientele
  • Duties included working on technical tickets, managing backups, network infrastructure, organizing on sites when required and attending them to resolve client issues
  • Liaised with the key stakeholders at our customer organizations, established a good relationship through excellent communication, analytical skills, troubleshooting their day to day IT issues and providing a timely resolution Managing projects, client liaisons, planning actions for implementations as well as executing projects to client satisfaction including post project follow ups and issue resolutions were a key part of the role Managing Service Desk Ticket board, assigning tickets to the relevant technical resources, assisting the team as and when required with Technical and other queries
  • Management and strengthening of key client relationships ensuring VIP’s at client organisations are satisfied with the services and making sure their requests are attended to in a timely and professional manner.
  • Managed and monitored installed systems for highest level of availability.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Facilitated installation processes to deliver project requirements on time.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.

Server and Network Engineer

Computer Alliance
01.2013 - 10.2017
  • Email: bhagatojas@gmail.com
  • Phone: +61423711196
  • Computer, Started working as a Level 2 server and network support technician, responsible for overclients with nearly 800 servers (mainly Windows Server OS)
  • Helped resolve client tickets with Level 2 server and network based issues, managing client server backups and restoring where necessary, looking after monitoring alerts and resolving resultant issues where necessary
  • Worked on server reports manually going through each of our clients physical / virtual servers and producing a report for them on the overall health
  • Got promoted to the Projects Division last year
  • This involved in configuring the server
  • RAID, virtual machines, backups etc
  • As per client requirements
  • Liaising back and forth with the client on the project and managing their expectations
  • Travelling to client sites all over
  • Australia including regional areas
  • Installing the new hardware onsite, migrating users, dealing with the resultant issues and resolving them and completing post project tasks
  • Also involved in the hiring process for new technicians, interviewing them to assess their technical capabilities and training them when they start
  • Responsible for managing a team ofjunior technicians
  • Acquired MCSA with the aim of building on my existing knowledge and increasing it further

Level 1 & Level 2 Service Desk Technician

Mach Technology
01.2011 - 01.2013
  • First point of contact for all Managed Services clients - taking calls, documenting tickets and making sure they’re up to date
  • Performing Level 1 technical tasks like password resets, Exchange mailboxes and Active
  • Directory users creations and configurations
  • Working on Multi-platform Servers and machines (Linux and Windows)
  • Acknowledging monitoring alerts and resolving them or escalating them as required
  • Resolving client technical issues in a timely manner with minimal downtime whilst ensuring excellent customer service
  • Managing the in-house supply stock and making tracking relevant information with regards to essential hardware such has desktops, laptops, monitors, keyboards, mice etc
  • Eventually working on Level 2 tasks such as on-site projects, troubleshooting advanced network and server issues
  • Service desk queue management – creating and assigning tickets, following them up with relevant techs, making sure all client SLA’s are met and also ensuring that ticket queues are low.

Education

Diploma of Information Technology -

Queensland Institute of Business & Technology
2007

Bachelor of Information Technology -

Griffith University
2009

Microsoft Certified Solutions Associate (MCSA) in Office 365 Certifications in programming languages such as Java, C# and also SQL -

Timeline

Onsite and Remote Infrastructure Engineer

Novo IT Australia
01.2017 - 06.2018

Server and Network Engineer

Computer Alliance
01.2013 - 10.2017

Onsite IT Support - Temp Arrangement

Montserrat Day Hospitals
01.2012 - 03.2012

Level 1 & Level 2 Service Desk Technician

Mach Technology
01.2011 - 01.2013

Diploma of Information Technology -

Queensland Institute of Business & Technology

Bachelor of Information Technology -

Griffith University

Microsoft Certified Solutions Associate (MCSA) in Office 365 Certifications in programming languages such as Java, C# and also SQL -

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Ojas Bhagat