Okikiola Amodu
Bridgewater,TAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Zenza Logistics
02.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Warehouse Assistant
Zenza Logistics
04.2020 - 02.2022
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
Education
Diploma of Logistics - Logistics And Materials Management
Australia Institute of Business And Technology
Hobart, TAS04.2024
Skills
- Information Security
- Scheduling
- Data Collection
- Report Generation
- Complaint resolution
- Data Entry
- Paperwork Processing
- Product Knowledge
- Store maintenance
- Filing
- Critical Thinking
- Materials Transport
- Shipping procedures understanding
- Administrative Support
- Microsoft Office Suite
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results by completing delivering with accuracy and efficiency.
Timeline
Customer Service Representative
Zenza Logistics
02.2022 - 11.2023
Warehouse Assistant
Zenza Logistics
04.2020 - 02.2022
Diploma of Logistics - Logistics And Materials Management
Australia Institute of Business And Technology
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