Oksana Bohdanovska
Orange,Australia
Summary
A diligent professional dedicated to the hospitality industry with over 20 years of experience in various fields including service, administration and accounting. I am currently working as a customer service assistant as well as a second supervisor at Diggers Restaurant. In my work, I work diligently to meet service standards, ensure team cohesion, and maximize service quality. In addition, I have RSA, RCG, and food safety certifications.
I am passionate about contributing to a dynamic hospitality environment with a focus on customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Attendant & Second Supervisor
Orange Ex-Services Club| Diggers Restaurant
Orange, Australia
06.2023 - Current
- Oversee frontline operations, ensuring high service standards.
Manage customer interactions by responding to queries and resolving issues effectively.
Assist in the training and onboarding of new employees.
Ensure compliance with food safety, occupational health, and liquor licensing laws.
Balance and reconcile cash on hand at the end of the shift.
Maintain adequate stock levels for customer service and ensure accurate ordering and receiving.
Administration and Accounting Assistant
Madden Partners
Orange, Australia
10.2022 - 05.2023
- Reconciled company credit cards, expense accounts and other expenses and financial records
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Verified and posted account transactions to prepare checks and maintain accounting ledgers
- Entering data of new customers, employees in Xero
- Recommendations: Jenny Whiley - 0263610735, jenny@maddenpartners.com.au
Private Clerks Accountant
The Trustee for Haydon Family Enterprise Trust
Orange, Australia
11.2022 - 12.2022
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances
- Posted financial data in Excel spreadsheets
- Assistance in the current work of the company's accountants
- Data processing in Excel and Google files
- Recommendations: Pauline Haydon - pauline@mybusinesskeeper.com.au, 0427028550
Accounts Payable Accountant
InterContinental Kyiv
Kyiv, Ukraine
10.2018 - 10.2022
- Audited expense reports prepared by Payable Account using 1C Enterprise to verify report accuracy against vendor-submitted invoices
- Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy
- Maintained accurate accounts for cash, fixed assets and other transactions
- Performed audits of operational and financial areas to check compliance
- Analysis, accounting and support of document flows with suppliers consistent with the laws and in-house rules
- Work with the payment calendar, payments via the Client-Bank online payment system using hryvnias and foreign currencies; purchase, sale and conversion of currencies to pay for services to non-residents
- Work with non-resident suppliers, verification of contracts before payment, current TRC, payment according to invoices and registration of
- Participation in the closing of the month in international bookkeeping on the site of suppliers, deferred expenses, registration of licenses, insurances and software, write-off of expenses for departments, registration of statistics on hotel expenses and outsourced services
- Recommendations: General Manager Artem Prykhodko - Artem.Prykhodko@ickyiv.com, +380674733811
Education
Competency Card - RCG
VERTO
09.2023
Competency Card RSA
Clear To Work
05-2023
Food Safety Certification
Environmental Health Australia NSW
05-2023
Master Program - Management and Economies
National Transport University
Kyiv, Ukraine07.2001
Economic Department - Management and Economies
National Transport University
Kyiv, Ukraine07.2000
High School Diploma -
High School 1
Kyiv, Ukraine06.1996
Skills
Customer service & conflict resolution
Team leadership & staff training
Cash handling & financial reconciliation
Food and beverage operations
Work Health & Safety (WHS) compliance
Strong communication & interpersonal skills
Proficiency in Microsoft Office, Xero & POS systems
Additional Information
Fully open to acquiring new skills and improving them in the future.
Additional Information
Visa Status: 786 Humanitarian Visa (Full Work & Study Rights)
In the process of switching to a permanent visa, subclass 851
Languages
- English, Professional
- English as a Second Language, I studied English at school, while working in Ukraine, but without much use. I've been in Australia over for 2.5 year now and I'm practicing my communication skills, with good progress.
Hobbies And Free Time
- Walking
- Yoga
- Swimming
- Reading books
Languages
English
Professional
Ukrainian
Native/ Bilingual
Timeline
Customer Service Attendant & Second Supervisor
Orange Ex-Services Club| Diggers Restaurant
06.2023 - Current
Private Clerks Accountant
The Trustee for Haydon Family Enterprise Trust
11.2022 - 12.2022
Administration and Accounting Assistant
Madden Partners
10.2022 - 05.2023
Accounts Payable Accountant
InterContinental Kyiv
10.2018 - 10.2022
Competency Card - RCG
VERTO
Competency Card RSA
Clear To Work
Food Safety Certification
Environmental Health Australia NSW
Master Program - Management and Economies
National Transport University
Economic Department - Management and Economies
National Transport University
High School Diploma -
High School 1
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