Oksana Kisil
Frankston,VIC
Summary
Dedicated and ambitious individual currently studying in a Dental Assisting course, equipped with a background in customer service management and entrepreneurship. Eager to apply my diverse skill set to support the dental team in providing high-quality patient care. Possessing strong communication and organizational skills, I am committed to learning and contributing to the success of the dental clinic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Café Entrepreneur
Coffee shop "Lacoffee"
Kyiv, Ukraine
10.2017 - 02.2022
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
Customer Service Manager
DB Schenker
Kyiv, Ukraine
09.2015 - 08.2017
- Managed daily logistics operations including inventory control, order processing, shipping and receiving.
- Coordinated with vendors for timely delivery of goods and services.
- Monitored customer orders from receipt through shipment to ensure accuracy and timeliness of delivery.
- Resolved customer complaints in a timely manner by working closely with internal departments such as Sales, Finance.
Education
Master of Logistics - Logistics Management
National Aviation University
Kyiv, Ukraine02-2015
Skills
- Adaptability and Flexibility
- Problem-Solving
- Computer Skills
- Work Planning and Prioritization
- Positive Attitude
- Effective Communication
Certification
- Certificate II in EAL (Employment)
Timeline
Café Entrepreneur
Coffee shop "Lacoffee"
10.2017 - 02.2022
Customer Service Manager
DB Schenker
09.2015 - 08.2017
Master of Logistics - Logistics Management
National Aviation University
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