Oksana Sundeeva
Toronto,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Tutor
Kip McGrath
05.2020 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Collaborated with cross-functional teams to identify and address customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Supported and developed a solid company's reputation in the market.
Lake Macquarie Family Day Care
Lake Macquarie City Council
02.2014 - 03.2020
- Maintained professional, organized, and safe environment for work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers.
- Complied with industry standards and government regulations.
Self Employed Distributor of L'Ambre Cosmetics
Oksana Sundeeva
06.2012 - 01.2016
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Delivered product demonstrations and sample applications, raising exposure of a brand.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and sent online orders.
Education
Child Care Educator Certificate 111 - Education And Child Care Service
TAFE NSW
Online01.2012
Bachelor of Languages - French Language And Literature
University of World Languages
Overseas07.2004
Skills
- Verbal and Written Communication
- Team Collaboration
- Building Blocks of Learning
- Writing Assessments
- Analytical and Critical Thinking
- Time Management
- Customer Service
- Providing Feedback
- Retail Support
- Team Cooperation
- Monitor Security
Languages
Russian
Native or Bilingual
French
Limited Working
Timeline
Tutor
Kip McGrath
05.2020 - Current
Lake Macquarie Family Day Care
Lake Macquarie City Council
02.2014 - 03.2020
Self Employed Distributor of L'Ambre Cosmetics
Oksana Sundeeva
06.2012 - 01.2016
Child Care Educator Certificate 111 - Education And Child Care Service
TAFE NSW
Bachelor of Languages - French Language And Literature
University of World Languages
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