OLABODE FOLAJIMI ADEGUNLE

Results-oriented professional with extensive experience in customer service, human resources, data management, sales, and marketing. Proven ability to drive revenue growth, enhance customer satisfaction, and optimize operational efficiency. Expertise in utilizing data-driven strategies to achieve business objectives. Passionate about building strong relationships and delivering exceptional results.

• National Police check
• Working with children check
• First Aid & CPR
• Liquor Control Victoria branded RSA certificate - CFT 2023

• Enterprise Solutions (SAP)
• Microsoft Suite Proficiency: Excel, Word, PowerPoint
• Outlook Virtual Tools: Zoom, MS Teams, Skype, Google Meet
• Social Networks: Facebook, Instagram, Twitter, LinkedIn, Medium, YouTube, Google Hangout

• Streamsowers & Kohn, HR Admin/Business Development, 07/01/21, 10/31/23, Navigated and resolved customer inquiries and concerns with empathy, efficiency, and professionalism, consistently exceeding expectations and fostering strong customer relationships., Spearheaded the implementation of customer-centric initiatives, actively engaging with clients to gather feedback, identify pain points, and implement improvements that enhanced overall customer satisfaction., Collaborated closely with healthcare providers to streamline and expedite medical support services for employees, demonstrating a genuine commitment to their wellbeing and fostering a culture of care., Implemented strategic lead generation initiatives, utilizing various channels such as social media, email marketing, and content creation to attract potential customers., Qualified and nurtured leads, identifying those with the highest sales potential and guiding them through the sales funnel., Collaborated with marketing teams to develop and execute lead-generation campaigns, ensuring alignment with overall marketing goals., Identified opportunities to cross-sell additional products or services to existing customers, leveraging their purchase history and preferences to tailor recommendations., Effectively communicated the value proposition of cross-selling opportunities, highlighting the benefits to the customer and demonstrating a deep understanding of their needs., Achieved consistent cross-selling goals, contributing to increased revenue and customer retention., Consistently exceeded sales targets by an average of 15% throughout the year, contributing significantly to revenue growth., Achieved an exceptional customer retention rate of 95%, demonstrating a commitment to building strong customer relationships and fostering loyalty., Successfully resolved over 100 customer complaints in a timely and effective manner, maintaining a high level of customer satisfaction., Implemented a customer loyalty program that resulted in a 20% increase in repeat customer visits., Developed and executed a customer service training program that improved employee satisfaction and customer service ratings., Identified cross-selling opportunities and increased sales of additional products and services by 30%., Successfully negotiated deals with key clients, securing favourable terms and conditions that benefited the company., Proactively identified and addressed customer feedback, leading to improvements in product offerings and customer service experiences., Demonstrated exceptional problem-solving skills, consistently resolving customer issues and maintaining a positive customer experience., Received numerous positive customer reviews and testimonials, recognizing exceptional customer service and sales expertise.
• Perfetti Van Melle Nig, HR /Admin Generalist, 07/01/17, 06/30/21, Spearheaded employee engagement initiatives, conducting surveys and focus groups to gather feedback, identify pain points, and implement improvements that enhanced overall employee satisfaction and engagement., Cultivated a strong customer-centric culture within the organization, emphasizing the importance of empathy, active listening, and problem-solving skills in delivering exceptional customer service., Established a seamless connection with the HMO vendor, ensuring swift and effective medical support for staff, demonstrating a genuine commitment to their well-being and fostering a culture of care., Oversaw the sourcing and procurement of administrative accessories and tools, managing facility and equipment inventory to support efficient and customer-focused operations., Acted as the primary point of contact for both new and existing customers regarding personnel-related requests, delivering prompt, effective, and personalized solutions., Supervised and maintained strong relationships with vendors, conducting regular audits to assess service quality, identify areas for improvement, and optimize vendor partnerships., Leveraged negotiation skills to secure favorable terms and conditions with vendors, ensuring cost-effectiveness and maximizing value for the organization., Identified cross-selling opportunities within the organization's product and service offerings, increasing sales and revenue by 20%., Served as a liaison between the organization and regulatory bodies and agencies, demonstrating a commitment to compliance with industry standards and ensuring the organization's reputation for integrity., Led and motivated a team of customer service representatives, providing coaching, mentorship, and performance guidance to foster a culture of excellence and continuous improvement., Implemented a comprehensive employee onboarding program that ensured new hires were fully equipped with the knowledge, skills, and resources needed to succeed in their roles., Developed a performance management system that aligned individual goals with organizational objectives, promoting employee engagement and driving overall business success., Created a positive and inclusive work environment that fostered teamwork, collaboration, and innovation among team members.