Olcay Ozdemir
Blacktown,NSW
Summary
Dynamic Customer Service Team Leader with a proven track record at Sydney Trains, excelling in team leadership and conflict resolution. Successfully mentored new hires and enhanced service delivery,
Problem-solving, and collaboration. Bring fresh perspective and strong commitment to quality and success.
Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Customer Service Team Leader
Sydney Trains
05.2019 - Current
- Participated in training sessions to enhance customer service skills
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
Customer Service Attendant
Sydney Trains
08.2017 - 05.2019
- Assisted team with daily customer inquiries and issue resolution
- Supported team in maintaining high levels of customer satisfaction
- Led by example through consistently maintaining excellent performance standards.
- Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline operations during peak hours, improving service delivery.
- Trained new staff on customer service protocols, enhancing overall team performance and consistency.
Education
High School Diploma -
Granville Boys High School
Granville11-2000
Skills
- Customer service management
- Team leadership
- Conflict resolution
- Training and development
- Staff supervision
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
Accomplishments
- Became an acting Team Leader 3 months after joining Sydney Trains
- Supervising a team of 10-12 staff members during afternoon dwell periods pre covid
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
Interests
- Cooking
- I enjoy helping others and giving back to the community
- Music
- Being proactive with my kids teaching them everyday values
Timeline
Customer Service Team Leader
Sydney Trains
05.2019 - Current
Customer Service Attendant
Sydney Trains
08.2017 - 05.2019
High School Diploma -
Granville Boys High School