Olena Dyhalyuk
5/30 Military Road,Merrylands,NSW
Summary
Dynamic operational manager with a proven track record at Shangri-la Hotel, enhancing guest satisfaction through effective team leadership and cost control. Expert in implementing inventory management systems, optimizing supply chain processes, and fostering a culture of excellence in service delivery. Committed to driving operational efficiency and staff development.
Overview
6
6
years of professional experience
Work History
Operational Manager
Shangri-la Hotel
05.2021 - 04.2024
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Supervised staff performance, providing training and mentorship to improve service standards.
- Implemented inventory management systems to optimize supply chain processes and reduce waste.
- Coordinated with departments to ensure seamless communication and operational alignment.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Executive Housekeeping Manager
Sir Stamford Hotel
10.2018 - 05.2021
- Supervised daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for staff to enhance efficiency and service quality.
- Conducted regular inspections to maintain compliance with sanitation standards and hotel policies.
- Managed inventory of cleaning supplies, optimizing usage while reducing waste and costs.
Education
Certificate IV - Business Administration
TAFE NSW
NSW06.2025
Skills
- Customer service
- Operations management
- Decision-making
- Team leadership
- Cost control
- Staff management
- Operations monitoring
Timeline
Operational Manager
Shangri-la Hotel
05.2021 - 04.2024
Executive Housekeeping Manager
Sir Stamford Hotel
10.2018 - 05.2021
Certificate IV - Business Administration
TAFE NSW