Olga Beltran
Erskineville,AUSTRALIA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cruise Consultant
Regent Seven Seas Cruises
Sydney, NSW
12.2022 - Current
- Addressed client and Travel Agents concerns promptly and professionally, resulting in high levels of customer satisfaction.
- Provided ongoing support to Travel agent and clients throughout their cruise experience by resolving issues quickly and efficiently.
- Manage existing bookings to ensure accuracy and maintain information in required systems.
- Assisted clients with sailing changes and cancellations to minimize travel disruptions.
- Liaised effectively with various departments within the company, such as operations or finance, ensuring smooth coordination of all aspects related to client bookings.
Front Office Associate
Crown Resorts
Sydney, NSW
02.2022 - Current
- Responsible for welcoming the guests in a professional and courteous manner and providing them information about the hotel facilities, leaving the guest with an unforgettable Crown ‘Above all’ experience.
- Updating the hotel system with guest arrivals and checking them in/out with any special requests, if any, through the Opera PMS system.
- Actively performing duties of check-in, check-out guests, Concierge services (such as transfers) as required. And coordinating with multiples departments Concierge, Bell Desk and Housekeeping departments to ensure smoother operations.
- Collaborated with team members to handle guest requirements throughout their stay.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered personalized services to VIP guests, ensuring they received top-notch accommodations during their stay.
Guest Service Agent
Hyatt Regency Sydney
Sydney, NSW
02.2021 - Current
- Responsible for welcoming the guests in a professional and courteous manner and providing them information about the hotel facilities.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maximized revenue by upselling room upgrades and additional services.
- Assisted guests with variety of services and local attraction information.
- Solving any guest complaints or distress in a professional and courteous manner to ensure customer loyalty.
Education
Master International Hotel Management - Hospitality
Torrens University Australia
Sydney, NSW04.2022
Bachelor's Degree Hospitality Management - Hospitality
Universitaria Agustinian
Bogota11.2017
Skills
- Customer Service
- Active Listening
- Team Member Collaboration
- Customer Inquiry and Response
- Hotel Accommodations
- Travel Bookings Processes
Certification
RSA (Responsible Service of Alcohol)
Service NSW
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
Cruise Consultant
Regent Seven Seas Cruises
12.2022 - Current
Front Office Associate
Crown Resorts
02.2022 - Current
Guest Service Agent
Hyatt Regency Sydney
02.2021 - Current
Master International Hotel Management - Hospitality
Torrens University Australia
Bachelor's Degree Hospitality Management - Hospitality
Universitaria Agustinian