Olga Beltran
Erskineville,AUSTRALIA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cruise Consultant
Regent Seven Seas Cruises
12.2022 - Current
- Addressed client and Travel Agents concerns promptly and professionally, resulting in high levels of customer satisfaction.
- Provided ongoing support to Travel agent and clients throughout their cruise experience by resolving issues quickly and efficiently.
- Manage existing bookings to ensure accuracy and maintain information in required systems.
- Assisted clients with sailing changes and cancellations to minimize travel disruptions.
- Liaised effectively with various departments within the company, such as operations or finance, ensuring smooth coordination of all aspects related to client bookings.
Front Office Associate
Crown Resorts
02.2022 - Current
- Responsible for welcoming the guests in a professional and courteous manner and providing them information about the hotel facilities, leaving the guest with an unforgettable Crown ‘Above all’ experience.
- Updating the hotel system with guest arrivals and checking them in/out with any special requests, if any, through the Opera PMS system.
- Actively performing duties of check-in, check-out guests, Concierge services (such as transfers) as required. And coordinating with multiples departments Concierge, Bell Desk and Housekeeping departments to ensure smoother operations.
- Collaborated with team members to handle guest requirements throughout their stay.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered personalized services to VIP guests, ensuring they received top-notch accommodations during their stay.
Guest Service Agent
Hyatt Regency Sydney
02.2021 - Current
- Responsible for welcoming the guests in a professional and courteous manner and providing them information about the hotel facilities.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maximized revenue by upselling room upgrades and additional services.
- Assisted guests with variety of services and local attraction information.
- Solving any guest complaints or distress in a professional and courteous manner to ensure customer loyalty.
Education
Master International Hotel Management - Hospitality
Torrens University Australia
Sydney, NSW04.2022
Bachelor's Degree Hospitality Management - Hospitality
Universitaria Agustinian
Bogota11.2017
Skills
- Customer Service
- Active Listening
- Team Member Collaboration
- Customer Inquiry and Response
- Hotel Accommodations
- Travel Bookings Processes
Certification
RSA (Responsible Service of Alcohol)
Service NSW
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
Cruise Consultant
Regent Seven Seas Cruises
12.2022 - Current
Front Office Associate
Crown Resorts
02.2022 - Current
Guest Service Agent
Hyatt Regency Sydney
02.2021 - Current
Master International Hotel Management - Hospitality
Torrens University Australia
Bachelor's Degree Hospitality Management - Hospitality
Universitaria Agustinian
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