ANDRE GHARIBIAN
Dundas,NSW
Summary
Dynamic and ambitious automotive professional with a deep-seated passion for the industry, aspiring to evolve into a Dealer Principal role. Leveraging extensive experience as a Service Advisor and Sales consultant, I excel at the critical first point of consumer contact, establishing strong stakeholder relationships and facilitating seamless sales processes. Renowned for exceptional negotiation and communication skills, I am adept at building lasting customer relationships and delivering customized solutions. Committed to team collaboration and consistently achieving targets, I swiftly adapt to market changes while effectively utilizing product knowledge to drive results and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Automotive Sales Consultant
Col Crawford Lifestyle Cars
09.2022 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Increased dealership revenue through effective negotiation and closing techniques.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
SERVICE ADVISOR
RYDE MAZDA SERVICE CENTRE
01.2020 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
APPRENTICE MECHANIC
ELLS AUTO SERVICE CENTRE
01.2020 - Current
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Took assessments to prove knowledge base and skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Safely lifted cars to complete repairs.
- Observed senior mechanics completing major repairs.
- Developed strong problem-solving skills while troubleshooting various mechanical issues under the guidance of experienced mentors.
- Contacted customers about changes in plans or necessary items to order for completed repairs.
- Gave customers quotes on potential repairs with nearly 100% accuracy.
APPRENTICE MECHANIC
AUTOMOTO
06.2018 - 10.2020
- Performed services, repairs and maintenance with high level of quality workmanship
- Conducted vehicle performance evaluations
- Customer consultation and recommendations of parts and labour through product & service recommendations
SALES CADET INTERNSHIP
WESTERN FORD
07.2019 - 12.2019
- General duties
- Daily yard opening & closure
- Ensuring cleanliness of automobiles
- Yard Maintenance
- Meeting & greeting customers in showroom
APPRENTICE MECHANIC
NORTH SHORE MECHANICAL REPAIRS
01.2017 - 06.2018
SCHOOL BASED APPRENTICESHIP
PRESTIGE AUTO BODY SHOP
01.2015 - 12.2015
Education
CERTIFICATE III - LIGHT VEHICLE MECHANICAL TECHNOLOGY
TAFE NSW ULTIMO
01.2020
Skills
- Punctuality
- Strong communication
- Strong customer service
- Team player
- Trustworthy & reliable
- Effective working under pressure
- Hardworking & willing to learn
- Flexible & adaptable
- Resilience Under Pressure
- Goal-oriented mindset
- Adaptability to Change
References
- Jack Minassian, Ells Auto Service Centre, 0432 335 121
- Joe La Rosa, Automoto, 0433 117 646
Customerreviews
- Https://goo.gl/maps/9cZwCm5VceLeJFar8
- Https://goo.gl/maps/YxZRrQZ5ioQ8cq5f8
- Https://goo.gl/maps/EkwgKaWBzjXTnM3h9
- Https://goo.gl/maps/4hsYPLG9mCaBFYmz6
- Https://goo.gl/maps/QJeEYAPPknWYntWg9
- Https://goo.gl/maps/b5vtqypeqD17KiFi8
Timeline
Automotive Sales Consultant
Col Crawford Lifestyle Cars
09.2022 - Current
SERVICE ADVISOR
RYDE MAZDA SERVICE CENTRE
01.2020 - Current
APPRENTICE MECHANIC
ELLS AUTO SERVICE CENTRE
01.2020 - Current
SALES CADET INTERNSHIP
WESTERN FORD
07.2019 - 12.2019
APPRENTICE MECHANIC
AUTOMOTO
06.2018 - 10.2020
APPRENTICE MECHANIC
NORTH SHORE MECHANICAL REPAIRS
01.2017 - 06.2018
SCHOOL BASED APPRENTICESHIP
PRESTIGE AUTO BODY SHOP
01.2015 - 12.2015
CERTIFICATE III - LIGHT VEHICLE MECHANICAL TECHNOLOGY
TAFE NSW ULTIMO
Similar Profiles
Justin PolgarJustin Polgar
Narrabeen & Honda Group Service & PD Manager at Col CrawfordNarrabeen & Honda Group Service & PD Manager at Col Crawford
Sugandh SharmaSugandh Sharma
Customer Care Manager at Landmark Lifestyle Cars Pvt LtdCustomer Care Manager at Landmark Lifestyle Cars Pvt Ltd
Hunter LeslightHunter Leslight
Truck Wash Supervisor at Col Moore & SonsTruck Wash Supervisor at Col Moore & Sons