Olga Ibrahim

Responsibilities:

• First point of contact HR support for all Unisson employees via phone & email (high volume and complex inquiries).
• Supporting People, Learning and Culture department with complex operational projects.
• Managing a range of HR policies and processes such as tier 1 policy advice across the business.
• Assisting HR Business Partner’s with supporting the business and providing accurate advice.
• Maintaining Company Intranet site with up-to-date organisational charts, policies, and procedures
• Liaising daily with key stakeholders such as payroll, finance, recruitment, client services, etc. meet deadlines and provide efficient solutions.
• Managing the recruitment process for Direct Support Professionals including attracting, screening, and interviewing candidates.
• Managing the end-to-end employee lifecycle process including preparing and arranging contracts, processing terminations, updating all employee changes to the HRIS, and managing allowances.
• Facilitated training and development of new hires within the People, Learning and Culture department.

Key Achievements:

• Completed companywide benefits refresh and several engagement projects such as relaunching the Unisson referral program and running a companywide ‘R U OK’ day awareness competition with morning tea and exercise sessions.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Completed Cornerstone training for HRIS.
• Liaised with the Payroll team to reconcile and backdate employee pay discrepancies by cross checking employee files with Payroll data and flagging impacted employees.
• Uplifted standard operating procedures (SOPs) for the People Services Coordinator role.

• First point of contact for internal and external client intake inquiries via phone, inclusive of service and support, external applicants, referrals to internal stakeholders, etc.
• Providing administrative support to the Executive Team, including organising meetings, booking meeting rooms, handling correspondence and making travel arrangements and itineraries.
• Acting as the point of contact between the Executive Team and internal and external colleagues
• Overseeing office management tasks for Head Office, inclusive of ordering stationery, maintaining kitchen supplies, ordering company hardware, office maintenance, etc.
• Organising events and off-site meetings for Head Office and training venues for Support Staff.
• Maintaining paper and digital client files across the company.

• Provided quality customer service through greeting customers, helping them find products, and providing information for their purchasing needs.
• Handled customer complaints with a high level of care to ensure customer satisfaction.
• Lead the store in a supervisory capacity during peak trade periods and provided support to team members.
• Worked efficiently with fellow colleagues and Managers to ensure work safety policies were maintained.
• Trained new staff on POS system, customer interactions and Rebel policies and procedures.
• Handled money transactions and refunds.