OLINI SAGATU

• Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
• Enhanced client relationships by providing exceptional support during the contract negotiation process.
• Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
• Stored and filed contract documents in orderly, organized systems.
• Streamlined contract processes by implementing efficient tracking and organization systems.
• Actively participated in continuous improvement initiatives aimed at enhancing the effectiveness of contract administration processes.
• Facilitated communication between involved parties to enable timely contract sign-off.
• Adhered to legal and contractual requirements for compliant contract processes.
• Collaborated with legal team to mitigate risks, ensuring all contracts were legally sound and enforceable.
• Coordinated cross-functional efforts to ensure smooth transition from contract negotiation to project implementation stages.
• Spearheaded training sessions for new hires, increasing their understanding of company contracting procedures and guidelines.
• Improved stakeholder satisfaction by ensuring clear communication and timely updates on contract status.
• Developed training programs for junior contract administrators, increasing departmental efficiency and knowledge.
• Ensured timely payment and invoicing by closely monitoring contract performance and adherence to payment schedules.
• Streamlined vendor onboarding, ensuring compliance with contractual obligations and company policies.
• Assist with payment reviews and variations
• Finalise and submit contractor payments in a timely manner

• Coordinate project schedules, resources, information, and materials
• Onboarding of skilled technicians to the project
• Prepare, allocate and monitor subcontractors work packs
• Maintain project timeframes, objectives, and communications
• Create and manage documentation and reports for project
• Track, forecast and report on project progress including metrics and challenges
• Review construction designs and variations
• Liaise with clients to identify and define requirements, scope, and objectives
• Liaise with internal and external stakeholders
• Liaise with Safety team
• Ensure the clients need is not only met but exceeded as the project evolves
• Attend and participate in stakeholders’ meetings
• Attend and participate in weekly project team meetings and monthly toolbox meetings
• Develop project strategies
• Create and maintain comprehensive project documentation, plans, and reports
• Analyse project risk and opportunities
• Ensure standards and requirements are met through conducting on field quality check
• Work with internal and external stakeholders when required
• Assist subcontractors with daily queries
• Daily contact with subcontractors on work progression
• Adhere to all safety policies and procedures
• Assist complaints team with construction complaints
• Identify and provide feedback on improvement opportunities in the complaints process
• Assist with hiring and conduct interviews for additional resources when required
• Assist finance team on overall project budget
• Review artifacts from field work
• Conduct field audits
• Conduct field safety audits
• Maintain current knowledge of legislations applicable to the project
• Assist with submission process to ensure client requirements have been addressed

• Rant & Rave reporting and process for Syd / Blacktown branch.
• Dealing with and answering incoming customer calls
• Attending to enquires received through emails or online.
• Processing of orders and payments
• Liaising with dealers, contractor and customers face to face (on occasion)
• Sales and pricing adjustments
• Updating and entering customer records and details
• Reporting on competitor activities
• Reconciling contractor cylinder delivery sheets
• Taking overflow calls from other centers
• Appliance sales and processing invoices
• Setup new domestic or commercial accounts
• Debtor control
• Adhere to all safety policies and procedures.
• Liaise with internal contacts to rectify issues and remove root cause for complaints.
• Capture actions within the designated systems to record frustration and outcome.
• Work with the Customer Promise manager to identify trends and offer recommendations.

• Customer portfolio maintenance and general clerical duties
• Correspond and assist with customer enquiries over the phone.
• Liaise and network with internal and external stakeholders.
• Compose and type correspondence.
• Handle and process incoming mail, emails, Inbound and outbound calls .
• Complaint resolution
• Mentor and coach individuals to maximize their potential.
• Resolve complex queries that meets the customer’s needs.
• Maintain filing of sensitive documents
• Prepare training materials and train peers in various process.
• Challenge processes and provide solutions for improvement.

• Customer portfolio maintenance and general clerical duties.