Oliva Fage
Gembrook,VIC
Summary
Seasoned Store General Manager with expertise in retail operations and team leadership. Experience includes driving sales growth, improving customer satisfaction, and implementing operational improvements. Strengths consist of strategic planning, inventory management, and staff development. Noteworthy impact made in previous roles through successful implementation of process enhancements that boosted efficiency and profitability.
Overview
22
22
years of professional experience
Work History
Store General Manager
Petco Newco (formerly Best Friends Pty Ltd)
Pakenham, Victoria
04.2015 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Organized promotional events to increase product awareness.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Identified opportunities for cost savings through waste reduction initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Ensured compliance with safety regulations and company policies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed strategies to maximize sales and profitability.
- Assessed operational efficiency of the store's departments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored inventory levels and placed orders to restock shelves.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner.
Department Coordinator
Officeworks
Narre Warren, Victoria
02.2013 - 04.2015
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Managed inventory of supplies for the department ensuring adequate stock levels were maintained at all times.
- Ensured compliance with company policies and procedures as well as applicable laws.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Utilized technology and software for inventory management and sales reporting.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Store Manager
Aldi Food Stores
Pakenham, Victoria
02.2003 - 04.2013
- Customer service. Complaints, special orders, and all aspects of day-to-day service.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Planning, so as to meet agreed targets and KPIs.
- Running and reconciling the full store stocktake on a quarterly basis.
- Direct the personnel leader to a large group. Responsible for all areas of their training and development.
- Performance management and administration of structured feedback.
- Roster management.
- Stock control and ordering in all areas.
- Efficient warehousing.
- Loss prevention.
- Administration of accounts and contractors.
- Maintaining a high level of professionalism in a very fast-paced environment.
- Acted as the appointed nominee for liquor licensing.
- Cash control.
Skills
- Inventory Coordination
- Visual merchandising
- Customer service
- Sales forecasting
- Team motivation
- Team leadership
- Team building and leadership
- Operational efficiency
Accomplishments
- Received the Best Friends Store of the year award in 2022.
- Held my team together over 2 very difficult acquisitions by new parent companies.
- Retained 7 out of 13 original team members hired in 2015.
- Progress from Sales assistant to Store Manager over my 10 year tenure at Aldi Food Stores.
Timeline
Store General Manager
Petco Newco (formerly Best Friends Pty Ltd)
04.2015 - Current
Department Coordinator
Officeworks
02.2013 - 04.2015
Store Manager
Aldi Food Stores
02.2003 - 04.2013