Olive Bultman
Bannockburn
Summary
Well qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with clients to further company goals. Ready to utilise training and experience to take on professional challenges.
Overview
9
9
years of professional experience
Work History
Property Manager
Rental Management Australia
03.2023 - Current
- Maintained positive rental provider-renter relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled renter complaints promptly and appropriately, calling in trades, and other support services.
- Managed a portfolio of approximately 200 properties simultaneously, coordinating efficient allocation of time and resources, streamlining communication channels to maintain a high level of management.
- Balanced in person appointments and administrative work to ensure all tasks were completed in a timely manner.
CAFE MANAGER
LITTLE GECKO COFFEE ROASTERS
11.2020 - 12.2022
- Trained cafe employees, exceeded goals, handled business administration functions, taught servers to promote high-profit products.
- Exceeded goals, such as maintaining a 4.9/5 review standard and improving daily sales over 30% within a 6 month period, whilst growing post-covid.
- Handled business administration functions such as rostering, cash register counting and supply ordering.
- Taught servers to promote high-profit products and capitalise on up-selling opportunities.
RECEPTIONIST & ASSISTANT
DEBONAIR PROPERTY MANAGEMENT
10.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Attended weekly business networking sessions in place of the Property Manager, successfully creating positive and productive links with local businesses.
- Corresponded efficiently with clients through email, telephone, and postal mail.
- Kept accurate and up to date records of all resident and renter correspondence.
- Followed up on rental arrears and coordinated collection procedures or notice to vacates.
BARISTA
BLAX LEOPOLD
03.2016 - 11.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
Education
Agents Representative Certificate -
Real Estate Institute of Victoria
Melbourne, VIC04.2020
VCE Certificate -
Newcomb Secondary College
Geelong, VIC12.2018
Skills
- Exceptional oral and written communication skills
- Complaint Resolution
- Attention to Detail
- Customer service-focused
- Organisation and Time Management
- Positive Attitude and Energetic
- Teamwork and Collaboration
- Adaptable
Activities
- Reading
- Gardening
- Crochet
- Cycling
References
Jessie Bailey, OIEC, jessie.bailey@rmaproperty.com.au, +61 449 671 987
Timeline
Property Manager
Rental Management Australia
03.2023 - Current
CAFE MANAGER
LITTLE GECKO COFFEE ROASTERS
11.2020 - 12.2022
RECEPTIONIST & ASSISTANT
DEBONAIR PROPERTY MANAGEMENT
10.2019 - 05.2020
BARISTA
BLAX LEOPOLD
03.2016 - 11.2019
Agents Representative Certificate -
Real Estate Institute of Victoria
VCE Certificate -
Newcomb Secondary College
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