Olive Hall
Mackay,QLD
Summary
I am very family oriented, I love most Sports and I have great work ethic , I'm extremely reliable, friendly and love working in a team as well as individually.
I worked from home also as moved to different states in Australia with my husband's work.
Overview
10
10
years of professional experience
Work History
Appointment Setter
Connic Telemarketing
03.2013 - 03.2021
- Leveraged persuasive techniques during conversations with gatekeepers, increasing access to top-level decision-makers within target organizations.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Set appointments with salespeople and potential customers.
- Resolved customer problems and complaints.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
Picker Packer
Bordo International
07.2011 - 03.2013
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Followed orders precisely for correct items, sizes and quantities.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Safely and securely loaded items to prevent damage during transport.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Stocked designated items on shelves, end caps and displays.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Prepared and checked outbound shipments for accuracy.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Education
School Certificate -
Wanganui Girls College
Wanganui NZSkills
- Staff Coordination
- Security understanding
- Script Memorization
- Patient Registration
- Scheduling
- Documentation proficiency
- Fluent in Language
- Service Sales
- Punctual and Reliable
- Multi-Line Telephone Systems
- Customer Service
Timeline
Appointment Setter
Connic Telemarketing
03.2013 - 03.2021
Picker Packer
Bordo International
07.2011 - 03.2013
School Certificate -
Wanganui Girls College