Olive Hall
Mackay,QLD
Summary
I am very family oriented, I love most Sports and I have great work ethic , I'm extremely reliable, friendly and love working in a team as well as individually.
I worked from home also as moved to different states in Australia with my husband's work.
Overview
10
10
years of professional experience
Work History
Appointment Setter
Connic Telemarketing
Melbourne, VIC
03.2013 - 03.2021
- Leveraged persuasive techniques during conversations with gatekeepers, increasing access to top-level decision-makers within target organizations.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Set appointments with salespeople and potential customers.
- Resolved customer problems and complaints.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
Picker Packer
Bordo International
Melbourne, VIC
07.2011 - 03.2013
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Followed orders precisely for correct items, sizes and quantities.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Safely and securely loaded items to prevent damage during transport.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Stocked designated items on shelves, end caps and displays.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Prepared and checked outbound shipments for accuracy.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Education
School Certificate -
Wanganui Girls College
Wanganui NZSkills
- Staff Coordination
- Security understanding
- Script Memorization
- Patient Registration
- Scheduling
- Documentation proficiency
- Fluent in Language
- Service Sales
- Punctual and Reliable
- Multi-Line Telephone Systems
- Customer Service
Timeline
Appointment Setter
Connic Telemarketing
03.2013 - 03.2021
Picker Packer
Bordo International
07.2011 - 03.2013
School Certificate -
Wanganui Girls College