Olive Kagi
Sydney,NSW
Summary
Dynamic Customer Service Representative with a proven track record at McDonald's, excelling in complaint resolution and customer relationship management. Leveraged data analysis to enhance service processes, resulting in improved customer satisfaction. Adept at multitasking and fostering teamwork, I consistently delivered exceptional support and developed strong customer connections. Detailed Client Service Associate, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mc Donalds
Bass Hill, NSW
06.2021 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Sefton High School
Sydney12-2023
Skills
- Customer relationship management
- Data analysis
- Customer feedback analysis
- Process improvement
- Complaint resolution
- Communication strategies
- Teamwork
- Multitasking
- Adaptability
- Staff education and training
- Self motivation
- Team collaboration
Affiliations
- Rugby player for Chatswood Gordon
- Netball player for NSW, Fiji, Davui
Accomplishments
- Athletics Award
- Sports Captain Award
- Sports Person on the year Award
Certification
- High School Certificate of Completion
- Certificate 2 for Animal Care
- Driver's License
Timeline
Customer Service Representative
Mc Donalds
06.2021 - 02.2023
High School Diploma -
Sefton High School
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