Olivea Urban
Agnes Water ,QLD
Summary
Highly-motivated team leader with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively under high stress situations, quickly mastering new skills.
Extensive experience in field triage and emergent medical care. Responds to dispatch directions and assesses accident scenes, illnesses and injuries to provide timely care. Assesses patient needs and communicates with dispatchers and healthcare facilities to arrange further treatment.
Motivational Volunteer experienced in driving community support with proactive approaches. Focused on helping to service delivery to handle growing demands. Reliable team player committed to quickly learning new concepts and skills.
Overview
18
18
years of professional experience
Work History
Hospitality Worker
Codie's Place
Agnes Water, Qld
03.2023 - Current
- Provided customer service to ensure satisfaction throughout their dining experience.
- Served food and drinks to customers in a timely manner.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Monitored inventory levels for all items used in the hospitality area.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Prepared reports detailing sales figures, customer feedback or any issues that may arise during shifts.
- Conducted regular inspections of the premises to identify any maintenance needs.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
Business Owner and Operator
Military and Police Fitness
Australia Wide
10.2014 - Current
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Oversaw daily operations of the business and provided guidance when needed.
- Investigated new technologies that could improve efficiency within the organization.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Conferred with customers to understand needs and finalize purchase orders.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
AIN /EEN Nurse
Mt Kooyong High Care Facility
Julatten, Qld
08.2018 - 11.2021
- Provided direct patient care by assessing, planning, implementing and evaluating individualized care plans.
- Facilitated communication between patients and families and other healthcare providers to ensure quality of care.
- Developed nursing care plans for complex medical conditions in collaboration with physicians and other health team members.
- Assessed patient's physical condition by taking vital signs and performing physical exams.
- Monitored and documented changes in a patient's condition including symptoms, treatments and reactions to medications or treatments.
- Performed basic laboratory tests such as urinalysis and blood glucose testing for diagnosis purposes.
- Administered prescribed medications according to physician orders in accordance with established policies and procedures.
- Educated patients on self-care management techniques related to their illness or injury.
- Maintained accurate patient records utilizing electronic health record systems.
- Provided support services to family members through counseling sessions regarding end-of-life issues and palliative care decisions.
- Ensured compliance with federal, state, local regulations, laws and standards governing the practice of nursing.
- Assisted physicians during examinations by providing information about the patient's history or current status.
- Identified potential risk factors that could lead to further complications or poor outcomes for high risk patients.
- Monitored patients' conditions, responses to medications and fluids to quickly detect common and critical problems.
- Coordinated paperwork and updated charts to keep records current and prevent treatment errors.
- Helped develop patient care plans based on sound assessments and nursing diagnoses.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Used sterile techniques to prepare patients for procedures.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
EEN Nurse
Queensland Health
Normanton Hospital , Qld
04.2007 - 04.2009
- Provided direct patient care by assessing, planning, implementing and evaluating individualized care plans.
- Administered prescribed medications according to physician orders in accordance with established policies and procedures.
- Maintained accurate patient records utilizing electronic health record systems.
- Actively participated in interdisciplinary team meetings to discuss treatment options, progress updates, and case reviews.
- Monitored and documented changes in a patient's condition including symptoms, treatments and reactions to medications or treatments.
- Helped develop patient care plans based on sound assessments and nursing diagnoses.
- Coordinated paperwork and updated charts to keep records current and prevent treatment errors.
- Monitored patients' conditions, responses to medications and fluids to quickly detect common and critical problems.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Collected and documented vital signs to track current patient conditions.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Used sterile techniques to prepare patients for procedures.
- Performed advanced airway management techniques for intubated patients.
- Responded quickly and effectively to life-threatening emergencies.
- Provided emergency medical services to patients with serious injuries or illnesses.
- Provided emotional support to families during difficult times due to illness or injury of a loved one.
Queensland Ambulance Service Voluteer/Internship Student
QAS
Karumba, QLD
01.2007 - 02.2009
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Assisted paramedics with patient care in the field.
- Demonstrated knowledge of anatomy, physiology, pharmacology, pathophysiology and medical terminology relevant to pre-hospital care.
- Observed strict confidentiality standards when dealing with sensitive information about patients.
- Transported patients safely from the scene of an incident or hospital setting in a timely manner.
- Adhered to safety policies while transporting hazardous materials or infectious diseases.
- Administered CPR and other life-saving techniques on patients in cardiac arrest.
- Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Obtained details regarding patient by questioning family members and bystanders.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Assessed emergency situations and prioritized medical care for patients.
Education
Diploma of Nursing - Nursing Practice
Cairns College Of Tafe
Cairns07-2007
Skills
- Patient Triage
- Medical Recordkeeping
- Patient Stabilization
- Patient Transport
- Medical Coding
- Respiratory Assessment
- Vehicle Maintenance
- Cardiopulmonary Resuscitation
- Patient Evaluations
- Critical Decision-Making Skills
- Vital Sign Assessment
- Reporting and Documentation
- Medical Volunteer
- Scene Assessments
- Patient Assessments
- Condition Assessment
- IV Fluid Replacement
- Ambulance Driving
- Medical Records Management
- Patient Management
- Customer service
- Employee training
- Social media marketing
- Client relationship management
- Team collaboration
- Safe alcohol service
- Food safety
- Marketing strategies
- Fitness assessment
- Individualized training
- Nutritional guidance
- Client motivation
- Sales techniques
- Team building
- Conflict resolution
- Data tracking
- Boot camp training
- Exercise physiology
- Client progress evaluation
- Injury prevention techniques
Timeline
Hospitality Worker
Codie's Place
03.2023 - Current
AIN /EEN Nurse
Mt Kooyong High Care Facility
08.2018 - 11.2021
Business Owner and Operator
Military and Police Fitness
10.2014 - Current
EEN Nurse
Queensland Health
04.2007 - 04.2009
Queensland Ambulance Service Voluteer/Internship Student
QAS
01.2007 - 02.2009
Diploma of Nursing - Nursing Practice
Cairns College Of Tafe