Oliver de Lore
Balmoral,Queensland
Summary
Dynamic Team Leader with a proven track record at Bounce Inc, enhancing productivity through efficient workflows and effective communication. Skilled in lifting heavy objects and collaborating in fast-paced environments, I resolved customer issues, boosting confidence and reducing escalations. Committed to training and developing teams for continuous improvement.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Bounce Inc
04.2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Back of House Worker
Pizza Hut
01.2021 - 05.2022
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collected and put away all orders and deliveries
- Trained new back of house staff members, promoting a culture of teamwork and continuous improvement within the kitchen team.
Education
Bachelor of Built Environment (Honours) - Construction Managment
Queensland University of Technology
Brisbane, QLD07-2028
Diploma of Engineering - Engineering
Queensland University of Technology
Brisbane, QLD11-2023
Skills
- Strength and stamina to lift and handle heavy objects consistently
- Endurance for repetitive physical tasks
- Ability to effectively collaborate with others in a fast-paced environment
- Good communication to coordinate tasks efficiently
- Dependability in attendance and performance
- Flexibility to work various shifts, including overtime
Timeline
Team Leader Manager
Bounce Inc
04.2023 - Current
Back of House Worker
Pizza Hut
01.2021 - 05.2022
Bachelor of Built Environment (Honours) - Construction Managment
Queensland University of Technology
Diploma of Engineering - Engineering
Queensland University of Technology
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