Oliver Faulkner
Melbourne,VIC
Summary
Proven leader in hospitality, adeptly enhancing guest relations and team efficiency at Massaros. Excelled in event planning and conflict resolution, significantly improving customer satisfaction and loyalty. Mastered staff training and service prioritisation, ensuring top-notch dining experiences. Skilled in relationship building, seamlessly integrating hard and soft skills to elevate service standards.
Overview
3
3
years of professional experience
Work History
Head Waiter
Massaros
11.2020 - 01.2024
- Cultivated guest loyalty and positive reviews through strong rapport with returning customers.
- Resolved customer complaints adeptly, fostering long-term loyalty and satisfaction.
- Trained staff on POS system operation and supervised servers while managing personal table section.
- Welcomed and informed new customers, managed drink orders, and highlighted specials.
- Provided menu expertise to aid customer decisions and mentored new hires on company policies and procedures.
- Orchestrated restaurant events, overseeing menus, staffing, decorations, and entertainment logistics.
- Contributed insights to menu development and maintained high service standards for customer satisfaction.
- Improved front-of-house and back-of-house communication for streamlined operations during peak times.
- Ensured optimal dining experiences by monitoring customer needs and coordinating table set-up.
- Assigned tasks and coordinated dining room personnel to deliver prompt and excellent service
Education
Bachelor of Business - Business
Deakin University
Melbourne, VIC03.2025
Skills
- Team Supervision
- Relationship Management
- Event Planning
- Guest Relations
- Service prioritisation
- Accurate money handling
- Guest Relations Management
- Upselling techniques
- Staff Training
- Relationship Building
- Conflict and Complaint Resolution
- Table Monitoring and Turnover
Timeline
Head Waiter
Massaros
11.2020 - 01.2024
Bachelor of Business - Business
Deakin University
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