Oliver Hayes
Townsville
Summary
I am a customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Responsible and motivated recently graduated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated young graduate with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilising excellent communication and time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate
Kmart
03.2022 - Current
- Greet each customer and help in finding requested items, helping boost customer satisfaction and retention
- Help customers by answering questions and locating merchandise
- Initiate friendly conversation with customers to determine level of assistance required
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Followed company policies, rules, and procedures to promote company goals and maintain safety
- Monitor sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Use product knowledge to suggest items to match client needs
- Exchange merchandise for customers and accepted returns
Barista Trainee
NBSHS Common Grounds Cafe
04.2023 - 10.2024
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
- Update inventory weekly
Volunteer
North Townsville Community Hub
01.2023 - 11.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Maintain upkeep of gardens, cleanliness of children's play equipment and the general store.
- General refreshing of stock in the store
- Supported engaging, fun, and smooth-running events by helping with organization.
- Used strong interpersonal communication skills to convey information to others.
- Maintain proper PPE
- Assisted with end of year Christmas preparations.
Education
High School Diploma -
Northern Beaches State High School
Townsville11-2024
Bohlevale State School -
Bohlevale State School
Townsville, QLD01.2018
Skills
- Transaction Processing
- Friendly and Outgoing
- Team Player
- Sales Expertise
- Retail Merchandising Expertise
- Conflict Resolution
- Loss Prevention
- Positive and engaging demeanour
- Cash handling accuracy
- Cash register operation
- Store maintenance
Certification
- Certificate I in Retail
- Certificate I in Volunteering
- Certificate II in Hospitality
- Certificate III in Business
Birthgender
Female
Personal Information
- Date of Birth: 05/19/07
- Gender: Male
Name
Oliver Hayes, Sydney Hayes
AUSLAN
I am an intermediate AUSLAN user and I know how to use simple communication when needed. Unable to communicate with full sentences, but am able to utilise finger spelling to help with said communication.
Timeline
Barista Trainee
NBSHS Common Grounds Cafe
04.2023 - 10.2024
Volunteer
North Townsville Community Hub
01.2023 - 11.2023
Retail Associate
Kmart
03.2022 - Current
High School Diploma -
Northern Beaches State High School
Bohlevale State School -
Bohlevale State School
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