Oliver Hockless
Canberra,ACT
Summary
Results-driven Project Support Manager known for high productivity and efficient task completion. Possess specialized skills in project planning, risk management, and stakeholder communication. Excel in problem-solving, leadership, and adaptability, ensuring successful project outcomes.
Overview
2
2
years of professional experience
Work History
ACT Regional Project Support Manager
Fujitsu
Canberra, ACT
05.2024 - Current
- Assisted with the preparation of project proposals and presentations.
- Ensured compliance with applicable laws, regulations, and policies.
- Provided administrative support to project teams, including scheduling meetings, forecasting, and coordinating resources.
- Monitored progress of projects against established milestones, objectives, and budgets.
- Identified potential risks associated with projects and reported them to management team.
- Coordinated communication between stakeholders to ensure successful completion of tasks.
- Provided technical guidance to project staff members on a variety of topics related to assigned tasks.
- Organized internal training sessions for new team members in order to facilitate their onboarding process.
- Resolved conflicts between team members by providing constructive feedback and facilitating effective communication strategies.
- Analyzed data from completed projects in order to identify areas for improvement going forward.
- Collaborated with other departments such as IT and HR in order to ensure seamless integration of services across the organization.
- Prepared detailed reports summarizing key metrics related to each assigned project.
- Reviewed all deliverables prior to submission in order to guarantee quality assurance standards were met.
Senior Project Coordinator
Fujitsu
Canberra , ACT
01.2023 - 05.2024
- Assisting the project manager in developing project plans and tracking progress against key milestones, ensuring timely completion of tasks.
- Coordinated with stakeholders to ensure successful implementation of projects.
- Provided guidance and support to team members in order to achieve project goals.
- Installed and configured new computer hardware, software and network systems.
- Maintained and troubleshot existing ICT equipment, networks and systems.
- Provided technical support onsite and remotely to users with varying levels of IT knowledge.
- Developed and documented operational processes for efficient use of ICT resources.
- Managed user accounts, permissions, access rights and security protocols in accordance with company policy.
- Provided training to end users on how to use new technologies efficiently.
- Coordinated with vendors and suppliers to procure hardware and software components necessary for the successful completion of projects.
Project Coordinator
Fujitsu
Canberra , ACT
06.2022 - 01.2023
- Maintained ICT equipment, networks, and systems
- Provided technical support onsite and remotely to users with varying levels of IT knowledge.
- Developed and documented operational processes for efficient use of ICT resources.
- Ensured all changes were tested before implementation into production environment.
- Conducted periodic audits of ICT assets such as computers, servers, printers.
- Supported mobile devices such as laptops, tablets and smartphones by configuring settings and installing applications.
- Identified opportunities to improve service delivery through automation and process optimization techniques.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Education
Lean Six Sigma (yellow Belt) & Agile Scrum Foundation -
Fujitsu
Canberra, ACT05-2023
High School Diploma -
Burgman Anglican School
Canberra, ACT12-2018
Skills
- Scope Management
- Risk Management
- ERP Software
- Project Scheduling
- Meeting facilitation
- Requirements Analysis
- Documentation Management
- Team Collaboration
- Project Management
- Stakeholder Relations
- DSMS - service manager
- Objective Navigator
Accomplishments
- Fujitsu Infinity Award, December 2023 (Customer Service/ Integrity award)
- Fujitsu STARS Silver Award, May 2023
- Fujitsu STARS Bronze Award, February 2022
Security Clearance
- Negative Vetting level 2 (NV2) AGSVA
References
References available upon request.
Timeline
ACT Regional Project Support Manager
Fujitsu
05.2024 - Current
Senior Project Coordinator
Fujitsu
01.2023 - 05.2024
Project Coordinator
Fujitsu
06.2022 - 01.2023
Lean Six Sigma (yellow Belt) & Agile Scrum Foundation -
Fujitsu
High School Diploma -
Burgman Anglican School
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