Oliver Hull
Collaroy
Summary
Dynamic IT Assistant at Anything Air Handling Ltd, skilled in software installation and help desk support. Enhanced customer satisfaction through effective relationship building and proactive problem-solving, consistently exceeding sales targets. Known for reliability and teamwork, I improved operational efficiency and fostered strong supplier relationships, contributing to cost reductions and improved service delivery.
Overview
3
3
years of professional experience
Work History
It Assistant
Anything Air Handling Ltd
12.2021 - 01.2025
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Responded to queries on phone, via email or through IT ticketing system.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Pulled, verified, and packaged items for shipment.
- Improved relations with key customers by providing transparent and timely updates on shipment statuses.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Developed strong supplier relationships for better pricing and delivery terms, ultimately reducing costs.
Education
GCSE Grades 4-7 -
Trinity School
Sevenoaks, Kent07-2020
Skills
- Software installation
- HelpDesk support
- Organization, prioritizing, and multi-tasking
- Relationship building
- Sales expertise
- Customer service
- Friendly and helpful
- Team cooperation
- Reliable and responsible
Timeline
It Assistant
Anything Air Handling Ltd
12.2021 - 01.2025
GCSE Grades 4-7 -
Trinity School
Similar Profiles
Elizabeth KillipElizabeth Killip
Sales Assistant/Administrative Assistant at Buffalo Air HandlingSales Assistant/Administrative Assistant at Buffalo Air Handling
Ernest HavnerErnest Havner
Senior Field Technician at Air Vac LLCSenior Field Technician at Air Vac LLC
PETER GROOMBRIDGEPETER GROOMBRIDGE
Operations Supervisor at Air Freight Handling ServicesOperations Supervisor at Air Freight Handling Services