Oliver MacMahon
Brisbane,Australia
Summary
Dynamic professional with a proven track record in relationship management and analytical thinking, honed at Samsung and other leading companies. Excelled in enhancing customer satisfaction and profitability through innovative strategies and effective staff training. Skilled in management consulting and mentorship, achieving significant improvements in operational efficiency and team performance.
Overview
10
10
years of professional experience
Work History
Insurance Sales Agent
Super Claims Assist
Brisbane, Australia
02.2025 - Current
- Built relationships with existing clients by providing exceptional service.
- Guided different types of insurance products available.
- Identified cross-selling opportunities among existing customers.
- Analysed customer feedback to improve sales strategies and tactics.
- Conducted market research to identify potential customers and target markets.
Crane Director
Aspire Tower Cranes
Brisbane, QLD
11.2021 - 01.2025
- Maintained cranes by inspecting for defects or wear, lubricated ropes and winches and replaced worn out cables.
- Observed and followed signals of those from individuals directing moving and positioning of loads.
- Performed necessary calculations such as load capacity and weight distribution prior to using a crane.
- Inspected equipment and materials for defects prior to operating cranes to prevent malfunction or damage.
Beverage Manager
Eazy Peazy
Melbourne, Australia
11.2020 - 10.2021
- Managed beverage program, including menu development, staffing, inventory management and service operations
- Led team in carrying out day-to-day tasks with customer service program in mind
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Customer Service Representative
Samsung
Melbourne, Australia
01.2018 - 04.2020
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalised assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Bar Manager
Eleven Rooftop Bar
Fortitude Valley, Australia
05.2015 - 10.2017
- Trend forecasting
- Purchasing and planning
- Profit and loss accountability
- Trained 25+ staff members to enhance customer service and increase profits through suggestive selling
- Maximized employee morale and corrected performance issues in accordance with established standards
- Planned and updated menus to capitalize on changing trends in customer preferences
- Maintained tight financial controls with highly accurate daily registers
- Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events
- Wrote operational manuals and created in-house documentation, including food and liquor inventory systems
- Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
Skills
- Management Consulting
- Analytical Thinking
- Organisational Ability
- Staff Training and Development
- Service-Orientated Mindset
- Self Motivation
- Relationship Management
- Product knowledge
- Supervision and Training
- Mentorship
References
References on Request
Timeline
Insurance Sales Agent
Super Claims Assist
02.2025 - Current
Crane Director
Aspire Tower Cranes
11.2021 - 01.2025
Beverage Manager
Eazy Peazy
11.2020 - 10.2021
Customer Service Representative
Samsung
01.2018 - 04.2020
Bar Manager
Eleven Rooftop Bar
05.2015 - 10.2017
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