Oliver Poole
Waikiki,WA
Summary
Accomplished Store Manager with a proven track record at Supercheap Auto, enhancing team performance and operational efficiency through expert vendor management and outstanding communication. Excelled in customer relations and retail inventory management, significantly improving customer satisfaction and store profitability. Demonstrates strong problem-solving and team leadership skills, fostering a positive work environment and driving results.
Overview
10
10
years of professional experience
Work History
Store Manager
Supercheap Auto
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Fostered fantastic relationships with suppliers and reps
- Taken over the role of Roster Coach for the Zone
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Department Manager
McDonalds Australia
03.2015 - 03.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Education
High School Diploma -
St Augustines College
Springfield QLD11.2020
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Outstanding communication skills
- Store Merchandising
- Retail Inventory Management
- Documentation And Reporting
- Microsoft Office Suite
- Retail Merchandise Quality Standards
- Vendor Management
Timeline
Store Manager
Supercheap Auto
04.2022 - Current
Department Manager
McDonalds Australia
03.2015 - 03.2022
High School Diploma -
St Augustines College
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