Oliver Primrose
Wollongong,NSW
Summary
A highly motivated individual who has aspirations of legal practice within AGS. A highly effective communicator with over four years of experience working in demanding, high-pressure work environments. A critical thinker who is effective at ingesting large quantities of information to deliver concise, persuasive arguments. An individual who is eager to take on feedback to enhance the development of professional and technical skills. Someone who is deeply fascinated with politics and justice and someone who seeks to critically assess policies and processes to find effective solutions.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Commonwealth Bank of Australia
Sydney, NSW
08.2023 - Current
- Online banking specialist in CommBank's call center.
- Resolving customer inquiries across a broad range of online and mobile banking issues.
- Answering questions, suggesting effective solutions, and resolving issues quickly.
- Processed customer account changes with proprietary software.
- Managing and de-escalating aggressive behaviour.
- Adhering to Key Performance Indicators
- Maintained up-to-date knowledge of industry trends and customer service best practices.
Learning Support Assistant
Caroline Chisholm Primary school
Chisholm, ACT
06.2024 - 07.2024
- Assisted students with special needs in the classroom setting.
- Provided additional support to students struggling with academic tasks.
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
Point of Sale Associate
Powerkart Raceway
Canberra, ACT
08.2021 - 01.2023
- Use of proprietary software to process customer orders.
- Provided excellent customer service to customers in person and over the phone.
- Operated POS systems for transactions such as returns, exchanges, layaways, gift cards.
- Answered phone calls to assist customers with questions and orders.
Education
Bachelor of Laws / Bachelor of Politics, Philosophy And Economics -
University of Wollongong
Wollongong, NSW08-2028
High School Diploma -
Canberra Grammar School
Canberra10-2022
Skills
- Critical thinking
- Highly effective verbal and written communication skills
- Problem solving
- Team collaboration
- Continuous improvement
- Political research
- Self motivation
References
Peter Manolis - Commonwealth Bank of Australia: Peter.Manolis@cba.com.au, 0404519365
Claire Shepherd - Caroline Chisholm Primary school: 0430359776
Gaye Sweeney - Powerkart Raceway: 0431850020
Timeline
Learning Support Assistant
Caroline Chisholm Primary school
06.2024 - 07.2024
Customer Care Specialist
Commonwealth Bank of Australia
08.2023 - Current
Point of Sale Associate
Powerkart Raceway
08.2021 - 01.2023
Bachelor of Laws / Bachelor of Politics, Philosophy And Economics -
University of Wollongong
High School Diploma -
Canberra Grammar School
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