Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Oliver Richards

Student
Townsville,QLD

Summary

Proven Customer Service Representative at Kmart, adept in problem-solving and active listening, significantly enhanced customer loyalty and satisfaction. Expert in complaint handling and product knowledge, leading to positive feedback and higher retention rates. Skillfully managed high-stress situations, ensuring professionalism and efficient resolution of customer concerns.

Overview

1
1
year of post-secondary education

Work History

Customer Service Representative

Kmart
11.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

No Degree -

Townsville State High School
Townsville, QLD
01.2024 - Current

Skills

Customer Service

Active Listening

Product Knowledge

Problem-solving abilities

Customer Relations

Problem Resolution

Critical Thinking

Complaint Handling

Building rapport

Product Sales

Sales closing

Money handling abilities

Retail store support

Store maintenance

Interests

Video Games

Spending time with Family / Pets

Basketball

Timeline

No Degree -

Townsville State High School
01.2024 - Current

Customer Service Representative

Kmart
11.2022 - 02.2023
Oliver RichardsStudent