Video Games
Oliver Richards
Student
Townsville,QLD
Summary
Proven Customer Service Representative at Kmart, adept in problem-solving and active listening, significantly enhanced customer loyalty and satisfaction. Expert in complaint handling and product knowledge, leading to positive feedback and higher retention rates. Skillfully managed high-stress situations, ensuring professionalism and efficient resolution of customer concerns.
Overview
1
1
year of post-secondary education
Work History
Customer Service Representative
Kmart
11.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
No Degree -
Townsville State High School
Townsville, QLD 01.2024 - Current
Skills
Customer Service
Interests
Spending time with Family / Pets
Basketball
Timeline
No Degree -
Townsville State High School
01.2024 - Current
Customer Service Representative
Kmart
11.2022 - 02.2023
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