Video Games

Proven Customer Service Representative at Kmart, adept in problem-solving and active listening, significantly enhanced customer loyalty and satisfaction. Expert in complaint handling and product knowledge, leading to positive feedback and higher retention rates. Skillfully managed high-stress situations, ensuring professionalism and efficient resolution of customer concerns.
Customer Service
Active Listening
Product Knowledge
Problem-solving abilities
Customer Relations
Problem Resolution
Critical Thinking
Complaint Handling
Building rapport
Product Sales
Sales closing
Money handling abilities
Retail store support
Store maintenance
Video Games
Spending time with Family / Pets
Basketball